What are the responsibilities and job description for the Mortgage Warehouse Operations Support Manager position at Western Alliance Bancorporation?
Job Title:
Mortgage Warehouse Operations Support ManagerLocation:
BiltmoreWhat you'll do:
As a Mortgage Warehouse Operations Support Manager you'll be responsible for assisting in facilitating the process of the funding loans and collateral for residential or commercial assets and effectively monitor customer collateral inquiries while providing high level of customer service to internal and external customers.You'll assist and supervise a team of Mortgage Warehouse Funding Specialists to fund originator loans and review collateral documents to ensure pledged loans match the data set provided by customers. Complete updates in SRG/WLS for funding loans to investors that will purchase loans.
One of your key responsibilities is to mentor others and drive process improvements while setting the bar for customer service that others will follow.
What we are looking for:
- Completes funding requests on a portfolio of customers, lending against residential or commercial assets. Reviews key documents to ensure data accuracy prior to completing funding requests. Acts as the primary contact for onboarding new Mortgage Warehouse customers in the process for their collateral requests, walkthrough collateral custodians and reviewing the incoming packages process for documenting efficiencies against the customer's Warehouse file inputted in SRG/WLS.
- Reviews collateral documents that secure borrowing facilities to ensure data matches information provided by customers. Provides exceptional customer service in responding to customer's questions or requests. Ships collateral documents to investors that will purchase loans.
- Participate in department projects and provide testing support. Responsible for initiating and providing additional customer requested products such as Enotes process and SFTP reporting. Leads and develops a team; responsible for hiring, coaching, performance management, training and development
- Leads and develops a team; responsible for hiring, coaching, performance management, training and development
What you need to have:
- High school diploma required (bachelor's degree preferred) and 5 years of direct, related experience
- Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
- Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Strong communication skills, especially speaking and listening skills (ex: customer service roles)
- Previous leadership experience preferred
Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email recruiter@westernalliancebank.com or call (602) 797-3662.
