AAA Case Manager

***ALL INTERESTED APPLICANTS MUST SUBMIT AN APPLICATION ON OUR WEBSITE AT WWW.WACOG.COM/CAREERS TO BE CONSIDERED***

THE WACOG DIFFERENCE

Western Arizona Council of Governments (WACOG) recognizes and appreciates the strengths of our workforce. We strive to provide a professional and supportive environment where employees can achieve their career goals. The WACOG workforce is encouraged to focus on their strengths and abilities to reach their full potential.

WACOG is the Area Agency on Aging for Mohave, La Paz and Yuma Counties that focuses on helping older adults, adults with disabilities, and their family caregivers to live with dignity and independence in their homes and communities for as long as possible. As a leader in quality care coordination and caregiver programs in the area, WACOG is a champion of evidence-based and evidence-informed practices that help older adults maximize their quality of life as they age.

SUMMARY STATEMENT

Under general supervision, provide assistance to clients and their caregivers to maintain their independence and maintain their safety while displaying a positive and professional image.

ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

1) Perform in-home needs assessment, verify eligibility, and develop client assistance plan.

2) Collaborate with WACOG staff and providers to ensure services are provided and follow-up as needed.

3) Act as a liaison between client and community agencies; promote services, educate clients, encourage utilization of available services, and assist in completing applications for these services which may include State Health Insurance Assistance Program (SHIP).

4) Prepare and maintain current and accurate files, enter data and/or download client data into relevant software programs.

5) Perform thorough periodic reviews and assessments in a timely manner for the continuum of care.

6) Create, maintain, and submit regular reports such as vehicle and log sheets.

7) Actively participate in trainings and meetings; facilitate caregiver support group as needed.

8) Provide professional customer service to clients, area agencies and other WACOG staff to provide efficient services, address questions, and handle concerns.

9) Travel within WACOG service area, including overnight stays as needed; additional travel maybe required.

10) Maintain regular and punctual attendance; work outside of standard business hours as needed.

11) Utilize tact and discretion to maintain confidentiality; project a positive and professional image of WACOG at all times.

12) Other duties as assigned or required of the position.

KNOWLEDGE/SKILLS/ABILITIES (KSAs) The individual who holds this position must be able to perform the essential duties and responsibilities satisfactorily. The KSAs listed below are representative of the knowledge, skills, and/or abilities needed for satisfactory performance.

-Working knowledge of community resources

-Ability to navigate through relevant software programs and proficiency in Microsoft Office products

-Knowledge of working with disabled, senior, and low-income individuals in a community setting

-Ability to counsel clients on a variety of topics including resources, services, and care management

-Organizational skills to be able to self-manage, multitask, and prioritize assigned work

-Knowledge of diversity and the acceptance and ability to adjust approach accordingly

-Ability to think creatively to determine the best source of assistance for clients’ individual needs

-Ability to learn medical acronyms

REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s degree in social work, psychology, counseling, nursing, or other closely related fields, or

Two years experience in social or health services.

PREFERRED EDUCATION AND EXPERIENCE

Minimum of five years social work experience working with seniors and disabled individuals

OTHER REQUIREMENTS

Minimum 21 years of age

Valid Arizona Driver License

MVR Report of Acceptable Driving Record

Proof of Vehicle Liability Insurance

CPR and 1st Aid Certification

Current AZ DPS Fingerprint Clearance Card/ Criminal History Affidavit/Central Registry Background Check

Comfortable working in a fast-paced, high-energy environment

(Ability to secure and maintain a driver’s license valid in the state of Arizona, or an acceptable alternative means of transportation. May be required to drive an agency vehicle. Employees authorized to operate a private vehicle for WACOG business are required to carry liability insurance minimums. For purposes of vehicle insurance, minimum 21 years of age.)

EOE/ADA

***ALL INTERESTED APPLICANTS MUST SUBMIT AN APPLICATION ON OUR WEBSITE AT WWW.WACOG.COM/CAREERS TO BE CONSIDERED***

Job Type: Full-time

Pay: $19.44 - $24.49 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person