Emergency Communication Specialist (Dispatcher)

Apply at: https://www.cityofmontrose.org/110/Job-Opportunities

Western Colorado Regional Dispatch Center or WestCO is hiring an Emergency Communications Specialist (ECS). The ECS is the first point of contact with the public via the 911 and non-emergency telephone lines. The Western Colorado Regional Dispatch center operates 24/7 365 as the primary EMS dispatcher for 16 different partners throughout Ouray, Mesa, Gunnison, San Miguel, and Montrose County.

The Wage: The wage for this position is $22.91/hour wage increases to $24.07/hour after one year of service and successful completion of training. In addition, this position is eligible for a hiring and retention bonuses totaling $3,000.00 ($1,500 on the first check and $1,500 after completing of training).

Essential Functions:

This position will, under the general direction of the Executive Director and Supervisors, act as the primary contact for dispatch services. Duties include:

• Answering emergency and non-emergency voice calls and text messages, taking calls, and simultaneously entering information into a computer using a computer-style keyboard and computer-aided dispatch system.
• Using information provided to determine the nature of a call and determine the appropriate response, to be able to dispatch, via radio console, the appropriate response units to the scene according to priority and availability of field units.
• Retrieving and accurately relaying information contained in the State and National Criminal Justice Information Systems to law enforcement field units and entering and maintaining law enforcement and first responder data in the appropriate computer systems.

Why We Are Amazing:

At the WestCO Dispatch, you’ll find a culture of creativity and innovation where being open to new ideas can only encourage and foster our service environment.

Our benefits include affordable medical, dental, and vision plans; annual employer HSA contributions; 8% retirement plan match; generous vacation and sick leave; higher education and certification reimbursement; and opportunities for individual growth and learning throughout the organization. This information is disclosed in compliance with the Colorado Equal Pay for Equal Work Act.

Job Requirements and Qualifications:

• Minimum qualifications include: a high school diploma/GED, strong communication and decision-making skills with the ability to make good judgment choices, and demonstrated consistent ability to interact with many types of people and detach from the caller’s emotions while projecting an image of empathy. Dependability, high quality and accurate work, and a professional attitude are musts.
• Desired qualifications include: a Bachelor’s degree, one year of relevant experience, current and valid EMD and CCIC/NCIC experience.

Selection Process:

Please read through the screening questions on the last page of the application carefully. Due to the nature of this position, you must be able to answer NO truthfully to continue forward in the process. All successful applicants will then be moved through a critical virtual test, an integrity interview, an oral board, a background check, and a pre-employment drug screen.

APPLICATION DEADLINE: Open Until Filled.

Late applications will not be accepted. All candidates are subject to a pre-employment background check and drug screen. WestCO Dispatch is an Equal Opportunity Employer and participates in E-Verify to verify the identity and employment eligibility of all persons hired.

Job Type: Full-time

Pay: From $22.91 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Night shift
• Overtime
• Weekend availability

Work Location: One location