Digital Optimization Analyst - Lead

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

As the lead analyst within the Optimization Analytics team, you will help the team use data to understand and optimize the strategy and execution of the Western Digital Customer Organization. You will partner closely with leadership from eCommerce, Customer support, and Warranty operations to create and communicate data-driven and actionable solutions that will positively impact hundreds of employees and thousands of customers globally. Responsibilities include:

• Lead a team of data and analytics professionals to develop structured, actionable insights to improve business metrics and performance
• Partner closely with internal leadership in eCommerce, Customer Support, and Warranty Operations to identify, design, and develop KPIs and an analytical roadmap
• Create, restructure, and manage large internal datasets to extract relevant reporting data. Build processes and visualizations that transform raw data into actionable business insights
• Strategically deliver monthly forecasting models for support leadership to optimize budgets
• Drive the roadmap of the CDP for the westerndigital.com eCommerce store for increased personalization
• Identify areas of optimization in Western Digital Warranty Operations process to provide financial lift
• Partner closely with internal data teams such as Data Engineering, Data Science, and IT to develop the data architecture needed in order to efficiently scale reporting
• Communicate effectively with leadership, and challenging the business appropriately to consider new and creative ways of doing things, contributing to our customers and internal stakeholders
• Mentor and coach a team of analysts to foster career growth while also championing data driven decision making within the eCommerce, Customer Support, and Warranty Operations teams

Qualifications

• Undergraduate degree from top university in Business Administration, Analytics, Statistics, or similar; Masters preferred
• 8 years of experience with strong track record of optimization of KPIs and exceeding operational goals such as QBRs
• Excellent written, verbal, and analytics skills with an ability to pull together compelling insights and presentations to a wide variety of stakeholders
• 2 years of demonstrated experience managing a team of technically advanced analytic professionals in analytics
• Experience and expertise in Adobe SiteCatalyst, Tableau/PowerBI, and SQL
• Experience managing an A/B testing program and working with IT, Data Engineering, and CMS tools
• 1 years’ experience in customer support analytics
• Proven data analysis skills, able to apply a variety of analytics tools and approaches to solve different types of problems
• Ability to communicate to both business and technical resources
• Proven track record of mentorship and coaching

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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Compensation & Benefits Details

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado or remote jobs that can be performed in Colorado.  This range may be modified in the future.
• You will be eligible to participate in Western Digital’s Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance.  Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.
• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Virgin Pulse Program; the Applause Program, employee stock purchase plan, and the Western Digital Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.