Product Manager

Product Manager, Delivery Channels - Miami, FL

Are you passionate about Product Management in FinTech? Do you have experience delivering digital products that delight consumers and add business value? If you have a track record of driving product success, you apply user-center design practices to the creative process of ideating on new products that solve customer needs and have a robust level of alternative financial service offerings. Then it's time to join the Western Union's Value-Added Services product team as Product Manager!

Western Union powers your pursuit

In this critical role, you will be responsible for driving the development and implementation of Value-Added Services product strategy. You'll work closely with cross-functional teams to understand customer needs, market trends, and regulatory requirements, and use this knowledge to drive the product roadmap and ensure our value-added services proposition meets the needs of our agents and customers.

Role Responsibilities

• Define the product roadmap responsible for developing loved and delightful customer experience for Western Union's kiosk and ATM delivery channels .

• Think strategically and creatively to gather product and process insights from customers and key internal / external stakeholders.

• Test and optimize specific parts of the customer journey/funnel that will drive KPIs for customer acquisition, engagement and retention.

• Partner will the customer experiences team as the delivery channel subject matter expert, creating high-quality, intuitive user experiences around the product and services.

• Partner closely with engineers, operations, product marketing, sales, customer success, risk, and finance to ensure our clients are at the center of everything we build and that they're delighted by our work.

• Own and prioritize a roadmap to balance both exploring new product enhancements and existing product optimizations.

• Collaborate with internal stakeholders to develop product requirements to ensure alignment on short- and long-term growth initiatives.

• Manage, coach and collaborate with product owner in the development of detailed product requirements working with cross-functional teams (business, program managers, product, development, UX, engineering) for features and capabilities that help drive growth/retention.

Role Requirements

• A college degree and/or relevant experience of minimum 5 years of experience in product management with a focus on alternate financial product in fintech.

• You have a proven track record of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills and the ability to work effectively with teams in different locations.

• You possess strong analytical skills and experience using data to drive decision-making and you use your excellent communication and presentation skills to effectively communicate complex ideas to technical and non- technical stakeholders.

• Organizational and project management skills with ability to break large tasks into smaller tasks that can be monitored and tracked.

• Team player with ability to prioritize workload in line with tight deadlines and under pressure.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Salary

The on-target earnings range is $99,705 - $149,500 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States - Specific Benefits Include

* Family First Program

* Time off

* Medical, Dental and Life Insurance

* Student Loan Repayment Program

* Tuition Assistance Program

* Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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