Policy Support Specialist

Job Title:Policy Support Specialist     
Employee Status: Regular 
Schedule: Full-time 
Location: Hybrid - defined as three days in office if residence is within 50 miles of Westfield Center, OH or Remote - if residence is over 50 miles from Westfield Center, OH

About Us:
You’re ready to make your mark where people care about each other. Where your work is meaningful. And where your unique perspectives are welcome. Think about joining Westfield, a company focused on what’s most important – the people behind our policies.  

Westfield was founded in 1848 by a small group of hard-working farmers who believed in the promise of the future and the power of the individual. Today, as one of the nation’s leading property and casualty (P&C) companies, we remain true to their vision and are dedicated to making a positive difference in our customers’ lives.

Responsibilities :

• Utilizes multiple systems to run MVR activity for new, renewal and endorsement accounts. Will communicate with underwriting business partners with driver activity based on guidelines in place.
• Will pull, print, and validate history declaration of policies in order to certify as requested by our claims department.
• Sorts, matches, and prepares printed policies, quotes and amendments for distribution to policyholders and agency business partners.
• Maintains a working knowledge of all state exceptions and procedures. Creates and maintains templates for state specific documents and for manual typing purposes.
• As assigned, may be required to do a single task for a given period of time or perform multiple tasks based on need and capacity of team.
• May conduct or assist with training initiatives related to typing and assembly responsibilities.
• Participates in the compliance review process to ensure quality within all typing and assembly procedures.
• Uses the 5.3 system to order history declarations of automated policies.
• May provide mentoring support and problem resolution for business partners including underwriters, leaders, CLPP, or Legal department.

Qualifications: 

• Experience being accurate with a focus on attention to details.
• Experience providing excellent customer service.
• Experience entering and/or transferring data through a computer system or process.
• Experience with Microsoft Windows and Office (Outlook, Word, Excel) or other transferable software or email.
• Solid oral, written, and interpersonal communication skills.
• Strong organizational skills gained through previous work experiences.
• Experience working in a fast-paced environment while prioritizing and completing work effectively.
• Experience analyzing problems and developing strategies for resolution.
• High School diploma, GED, or commensurate experience.
• Physical  essential functions: ability to work 40 hours in an office environment (sitting, standing, on a computer, etc.), operate office related technology (computer, phone, etc.), travel as required.

Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center or gym reimbursement and casual dress. Work/life balance, recognition, and learning and career development are all part of a rewarding career with Westfield. 

Learn more about current opportunities at www.westfieldinsurance.com/careers.

We are an equal opportunity employer/minority/female/disability/protected veteran.

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