Customer Relations Specialist

Westlake Financial Services is the largest privately held auto finance company in the Nation.

We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people).

With 30% YOY growth and assets of 6.5 Billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial Services believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

WESTLAKE WARRIOR | Customer Relations Specialist (WSLS)

The primary objective of this position is the maximization of Westlake’s cross-marketing and retention efforts, accomplished through telemarketing, mail, email, and other contact opportunities. Superior telephone, customer service, and sales ability are essential for the successful candidate.

The successful Customer Relations Specialist will act as a point of contact for both Westlake dealerships and Westlake customers, promoting various customer marketing initiatives, including post-inception product sales and consumer retention programs. The customer relations specialist is an internal sales representative focused on existing, former, and potential Westlake customers, and will support Westlake's dealership partners in providing sales leads.

The successful candidate is self-directed in work prioritization and will demonstrate good judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with Westlake policies and procedures and all state and federal regulations.

RESPONSIBILITIES

• Present and communicate company products and services to all levels of management within Independent and Franchise Dealerships.
• Identify sales prospects and contact these and other accounts assigned to you.
• Follow-up on new leads and referrals resulting from telephone calls for independent and franchise dealers.
• Prepare presentations and proposals for all levels of management within the Franchise dealership.
• Develop and maintain and grow current client and potential client relationships within the independent and franchise dealer communities.
• Constant communication with Independent and Franchise dealers on current promotions, marketing information, and training documents.
• Train dealers on proper documentation needed for fast-funding of contracts.

WORK EXPERIENCE REQUIREMENTS

• Automotive, Finance and Sales Experience; preferred
• Knowledge of Microsoft office (Word, Outlook); required
• Knowledge of Web Applications (Chrome, Internet Explorer); required
• Knowledge/Experience with the use of DealerTrack, Routeone, or CUDL; preferred

KNOWLEDGE, SKILLS, LICENSES

• Ability to persuade and influence others
• Presentation skills (from initial creation to delivery)
• Strong interpersonal and communication skills
• Strong knowledge of cold calling, appointment setting, and sales techniques
• Knowledge of advertising and sales promotion techniques
• Strong computer skills and adaptability to new technology

EDUCATION AND/OR EXPERIENCE

• Highschool diploma required. Bachelor's degree (B. A.) from four-year college or university, preferred

FULL TIME BENEFITS

• Medical, Dental, and Vision benefits
• Life Insurance, Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
• Wellness Program, Daily Team Exercises
• Metro Tap Card and Metro-link Reimbursement
• Westlake University, Certification Programs
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• AT&T Wireless Discounts
• Employee Loan Assistance
• Onsite Yoga, Treadmill Desks
• Annual Flu Shots, Biometric Screenings
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym
• Rental Car Discounts
• Dell Member Purchase Program

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.