Quality Manager

Job Summary:
The Quality Manager ensures that quality standards are met and maintained by understanding, implementing, and enforcing compliance with Customer, Regulatory, and WestRock processes, policies, and procedures. The Quality Manager is accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.
Major Job Responsibilities:
Business Excellence
• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Review, approve, and execute facility and corporate standard operating procedures for site implementation
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
• Deliver executive level presentations for customers and internal stakeholders
• Work closely with production managers to maximize product quality and reliability and minimize cost
• Coordinate and direct customer incident reviews
• Manage the CAPA (Corrective Action Preventative Action) system
• Execute facility improvement initiatives as determined from performance data
• Provide daily quality data and feedback to facility and regional leadership
• Ensure that Safety Quality Foods (SQF) documents and revisions are kept up to date and that the plant is in compliance with regulations
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned
or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track
defective parts per million, over shipments, and resolve issues related to rejected products when applicable|
People and Culture
• Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient and work is
appropriately prioritized
• Provide tools and training for quality management and quality improvement to the facility staff
Critical Skills / Capabilities:
• Interpersonal Skills: Possesses keen awareness and understanding of the importance of strong interpersonal skills in communicating,
achieving goals and objectives, and leading people or teams
• Creativity: Applies innovative and original thinking and problem-solving to generate and
present improvement ideas and solutions
• Problem-Solving: Applies knowledge to frame, simplify and solve complex issues; focuses on identifying root causes to create solutions in
a timely and decisive manner; reconciles conflicting and/or incomplete information to develop solutions
• Communication: Creates and delivers engaging presentations to internal and external audiences; develops new communication strategies and approaches to communicate data, insights, and critical messages resulting in clear understanding
Technical Skills:
• Microsoft Office - Excel, Outlook, PowerPoint
• Enterprise complaint management software
Other Qualifications:
To perform the duties of the job, this role requires:
• Occasionally reaching by extending fingers on one hand
• Occasionally reaching by extending one arm
• Occasionally using fingers to grasp with one hand
• Occasionally using fingers to pinch with one hand
• Occasionally using fingers to type with two hands
• Occasionally using fingers to handwrite documents
• The spoken exchange of ideas to be performed loudly 25-50% of the time
• The spoken exchange of ideas to be performed quickly 25-50% of the time
• The safe and accurate preparation and analyzing of data/figures, monitoring of a computer terminal, inspection of small defects or parts
• A repetitive motion, which entails frequent typing
Work Environment:
• Constantly works indoors, in an environment that is climate controlled
• Occasionally works outdoors in natural environmental conditions (both hot and cold)
• Occasionally works indoors in an environment that is not climate controlled and has high temperatures
• Occasionally works indoors in an environment that is not climate controlled and has low temperatures
• The role is frequently sedentary, which entails sitting or being stationary
• Occasionally stands or walks for 1-6 hours at a time
• Noisy work environment; maintain strict adherence to safety rules and regulations
Experience:
• Required: 5 to 7 years work-related production/manufacturing experience
• Preferred: 3 to 5 years' experience in production supervisory role
• Preferred: Well-versed in analytical and statistical applications that support quality such as
Statistical Process Control (SPC) and Statistical Quality Control (SQC)
Education:
• Required: High School diploma or G.E.D
• Preferred: ISO certification
• Preferred: Six Sigma Certification
• Preferred: Courses for SQF Practitioner - Safe Quality Foods
• Preferred: Courses for Hazardous Analysis for Critical Control Points
WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.