IT Analyst

The opportunity:

The IT Analyst provides IT and Networking support to the Florence Mill.

How you will impact WestRock:

• Maintains the mill’s IT and Networking needs 24/7 basis
• Engages in development of short and long-term planning of system upgrades and migrations
• Works closely with employees and management as well as outside vendors, suppliers, division, and corporate personnel
• Generates procedures used by Maintenance, Operations, and peers
• Writes functional specifications for vendor use in quotations
• Utilizes a proactive approach and project skills to develop solutions to short-term and long-term issues
• Works closely with Maintenance and Operations to identify and resolve issues
• Leads troubleshooting efforts of systems and processes.
• Assists project engineers and managers in the planning, development, and implementation of capital projects as needed
• Manage and direct consultants, contractors, and vendors during IT and networking projects
• As part of the Process Control team, shares in the responsibility of providing weekend and off-hour availability to support IT mill needs as well as startup support from planned and unplanned shutdowns
• Adheres to all mill safety rules, participates in or may lead safety programs and meetings with the goal of improving safety at the mill. Supports the mill behavior-based safety program
• Evaluates, troubleshoots, and maintains system hardware including pc’s, laptops, printers, camera systems, etc.
• Perform other duties as assigned

What you need to succeed:

• B.S./ B.A. Degree in Information Technology related field
• Strong troubleshooting skillset for evaluating root cause and addressing technical issues with long term solutions in mind
• Minimum of 3 years of experience in IT related field
• Experience with Ethernet networks including configuration of switches, routers and VLANs
• Strong written and verbal communication skills
• Results oriented individual capable of handling projects individually, yet able to work efficiently in a highly team-oriented environment
• Additional skills needed: self-directed, flexible, self-learner, multitasking, results driven, safety focused

Competencies:

• – Exhibits strong competencies in Safety Mindset and has a thorough understanding of safety policies and procedures.
• Targets and achieves results, sets and accomplishes challenging goals, prioritizes and manages tasks effectively, maintains an organized system to monitor progress, overcomes obstacles, accepts accountability, sets standards and responsibilities.
• Drives for continuous improvement while managing expectations and results. Able to quickly adapt to changing circumstances and accelerates the change within themselves, their work group, or the organization; challenges the status quo and creatively identifies opportunities for improvement. Demonstrates a constant commitment to do things better.
• Understands and works to meet customer requirements. Listens to and responds to customer’s needs; builds relationships with and gains trust of customer by always meeting commitments.
• Recognizes problems and responds by systematically gathering information and weighing options. Able to sort through complex issues, seeks input from others and addresses root cause of issues. Makes timely and accurate decisions. Uses consensus when possible and clearly communicates decisions to others.
• Tackles problems and takes independent action. Seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development, and demonstrates a bias for action without being prompted.
• Breaks down problems into smaller components, understands underlying issues. Can simplify and process complex issues and information, understands the difference between critical details and unimportant facts, can analyze data/information and draw accurate conclusions.
• Able to exhibit a ‘can-do’ approach and inspire associates to excel, uses competition to encourage others, develops performance standards and confronts negative attitudes. Develops a team spirit and uses tact when expressing ideas or opinions. Presents new ideas to authority figures and adapts presentations to suit a particular audience. Responds to objections successfully.
• Attentive to detail and accuracy; is committed to excellence. Continuously looks for improvements, seeks opportunities to increase effectiveness and efficiency.
• Able to be tactful, maintain confidences, and foster an ethical work environment. Prevents inappropriate behavior by coworkers, give proper credit to others and handles all situations honestly.
• Able to clearly present information through spoken or written word; read and interpret complex information; talks with employees, customers, and supplies, and has strong listening skills.

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.