Patient Service Representative

Job Posting Id: A-0183 Location: Carol Stream Type: Full Time

Position Summary:
Patient Service Representatives are the face of Westside. At Westside, Patient Representatives welcome and meet with every patient and family that enters our clinic. As a Patient Representative you will be responsible for collecting co-pays, scheduling patient appointments, managing therapist treatment schedules, and communicating essential information to department leads regarding changes to the patient’s schedules, billing or insurance information.

Who You Are:
Compassionate and empathetic communicator
Collaborative spirit who enjoys supporting and working with a team
Effective problem solver who identifies opportunities for improvements and growth
Organized and detailed, with the ability to effectively manage multiple patient files
Tech savvy with a passion for technology and efficiency

What You’ll Do:
Patient Scheduling
Collect co-pays and provide patients and families with updates on their invoices
Manage patient appointments and regulating therapist schedules
Update and maintain patient information
Answer patient inquiries and phone calls
Assist with patient intake process and collaborate with referral, billing and intake teams
Establish and maintain relationships with patients and their families
Ensure all visitors to the clinic are authorized, greeted and provided excellent service
Manage patient follow and experience by assisting with kiddo arrivals and departures
Maintaining a clean and welcoming environment at the front of the clinics

What You’ll Bring:
Patient Scheduling
Collect co-pays and provide patients and families with updates on their invoices
Manage patient appointments and regulating therapist schedules
Update and maintain patient information
Answer patient inquiries and phone calls
Assist with patient intake process and collaborate with referral, billing and intake teams
Establish and maintain relationships with patients and their families
Ensure all visitors to the clinic are authorized, greeted and provided excellent service
Manage patient follow and experience by assisting with kiddo arrivals and departures
Maintaining a clean and welcoming environment at the front of the clinics

What You’ll Get:
Patient Scheduling
Collect co-pays and provide patients and families with updates on their invoices
Manage patient appointments and regulating therapist schedules
Update and maintain patient information
Answer patient inquiries and phone calls
Assist with patient intake process and collaborate with referral, billing and intake teams
Establish and maintain relationships with patients and their families
Ensure all visitors to the clinic are authorized, greeted and provided excellent service
Manage patient follow and experience by assisting with kiddo arrivals and departures
Maintaining a clean and welcoming environment at the front of the clinics

Who We Are:
Westside is a culture first organization that cares foremost how our Patient Service Representatives feel on a daily basis. We foster a safe environment where employees are free to be themselves, make mistakes, ask for help when they need it, and experience the power of working on high-functioning teams. Above all, we aim to meet our mission of changing kids’ lives. As an PSR with a wear-it-on-their-sleeves passion for working in an outpatient pediatric clinic, we think you’d be a great fit!

Westside Children’s Therapy is an Equal Employment Opportunity employer and does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.