Integration Analyst

Essential Duties

• Must adhere to security policies
• Own and coordinate the data integration build and testing process between all internal and external parties
• Communicate and educate client and vendor contacts on Discovery Benefits' data integration approach, including testing practices, processing timelines, error reporting, insurance carrier integrations and software functionality
• Provide consistent updates to the client, vendor and Implementation Manager on the status of all file builds throughout the data integration process
• Utilize and promote standard layouts supported by Benefits and COBRA systems to ensure data security and integrity
• Develop solutions that contribute to a seamless data integration experience
• Communicate timelines and provide conference call recap emails to all stakeholders
• Review and evaluate existing client data specifications to ensure that the most integrated solution is offered
• Develop and execute a conversion plan when necessary
• Drive the data integration process in conjunction with the Implementation Manager to make sure the integration project is completed in a timely fashion
• Educate clients on file requirements and how to successfully submit data to Discovery Benefits
• Record and save all documentation related to the integration process according to team processes
• Build and maintain positive relationships with consultants, brokers, carriers, vendors, employers and internal teams
• Continuously evaluate the employer, carrier, consultant and/or vendor satisfaction with the integration process
• Communicate meaningful client feedback on the file build process to Sales, Implementation, Client Services and/or external contacts
• Escalate all data integration roadblocks to your manager and the Implementation Manager in a timely manner to keep the file integration work moving
• Track and report all client concerns in accordance with team processes
• Maintain high levels of quality in all aspects of your work  
• Respond to all requests made by the employer, carrier, consultant and/or the third-party vendor within 24 hours
• Provide support to the Sales and Marketing team
• Serve as a subject matter expert to other teams 
• Assist with questions, research or review files for potential clients
• Send integration specifications (upon request) to potential new clients
• Manage the details of the integration
• Track and coordinate integrations for employer, including conversion projects
• Attend and schedule conference calls to discuss the integration process
• Track and follow-up to ensure test data is received within the appropriate timelines, keeping all parties updated on the progress
• Collaborate with other departments to ensure a positive customer experience
• Create efficiencies and improve processes for employers, consultants and third-party vendors
• Assist with creating special processes for integrations through working with other departments (if necessary)
• Continuous improvement approach to work
• Communicate changes needed to processes
• Continuous learning and sharing of knowledge

General Duties:

• All other duties as assigned
• Maintain policy according to HIPAA

Equal Opportunity Employer/Vets/Disability