UX Researcher III-2

(*) This is a remote position; however, the candidate must reside within 30 miles of one of the following locations: Boston, MA; Dallas, TX; San Francisco Bay Area, CA; Portland, ME; and Washington, D.C

About The Team/Role

As we lean into our mission to “simplify the business of running a business”, WEX is looking to simplify and reimagine experiences, starting from the user perspective. We are looking for a UX Researcher III to be a part of an experienced team that delivers actionable insights to business partners that improve the usability, usefulness and desirability of our products, services, and tools that starts with a deep understanding of our users.

The UX Research team works across all of WEX’s products, services, and tools to ensure we design, develop and deliver useful, usable, and desirable experiences based on user needs and behaviors. We’re a close-knit team of curious, resourceful, empathetic, and innovative researchers who nerd out on all things related to user experience and research. As UX researchers, we act as the voice of our users to guide better decision-making and build empathy within WEX. If this sounds like you, read on!

How You’ll Make An Impact

• Plan and conduct research independently and with guidance from senior researchers using a wide range of methods (such as usability testing, interviews, field studies, concept testing, surveys, etc.)
• Understand and apply appropriate analysis methods to translate data into actionable findings and recommendations.
• Keep stakeholders apprised and advocate for user empathy throughout the process.
• Present findings and recommendations independently and with guidance to drive design, development, and strategy.
• Create user personas, journey maps, and other research deliverables.
• Maintain in-depth knowledge and understanding of current research methodologies and data analysis techniques; beginning to develop expertise in specific methods.
• Collaborate with senior researchers and act as a mentor to more junior researchers.
• Contribute to the development of team best practices, templates, processes, and frameworks.
• Develop an understanding of WEX products and consider business goals and feasibility along with user needs when making recommendations.
• Strategic Mindset: Seeks to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value
• User-Centric: Understands and advocates for the user’s needs with empathy
• Applied Expertise: Provides a deep understanding of methods and techniques, and best practices for the applied area of expertise
• Innovation Focused: Brings a hunger for new ideas or ways of thinking in pursuit of the optimal solution and a willingness to investigate
• Cross-Functional Collaborator: Champions for best in class outcomes while inspiring others to follow suit, creating alignment across functions
• Results Focused: Maintains data integrity and uses iterative experiments to design solutions that deliver on business goals

Experience You’ll Bring

• 4 years of full-time business related experience in a UX Research-dedicated position, using both qualitative and quantitative research methods (e.g. usability testing, surveys, interviews, etc.)
• Bachelor’s degree in a related field (Psychology, Sociology, Anthropology, Human Factors) is desired
• Experience with UX- and research-specific tools (e.g. UserTesting.com, Figma, Qualtrics, Optimal Workshop, Dovetail) is required.
• Experience designing and running research studies independently, end-to-end.
• Understanding of usability best practices, heuristics, UX metrics, and cognitive biases.
• Comfortable moderating and/or notetaking user interviews in any environment.
• Produces polished, concise deliverables to share with all levels; with consistency.
• You’re willing to help the team, ask questions, learn/be taught, and instill confidence.
• Proactive & self-motivated: Jumps in. Manages time, projects, and workload effectively.
• Strong collaborator, that fosters personable and productive stakeholder relationships.
  
  

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Salary Pay Range: $110.000,00 - $146.000,00