Account Coordinator

GBH enriches people's lives through programs and services that educate, inspire, and entertain, fostering citizenship and culture, the joy of learning, and the power of diverse perspectives. JOB OVERVIEW The Account Coordinator, reporting to the National Account & Digital Director, plays a key role in working with the Client Services team to ensure sponsorship deliverables are met, assistance is provided with client relationship development, including digital impression reporting and analysis, and support is given for the sponsorship renewal process as well as Client Services operations. The Account Coordinator will help engage clients with sponsorships of various PBS series and assist the CS team with staying organized and meeting crucial deadlines. RESPONSIBILITIES Maintenance & Monitoring: Client Deliverables Obtain sponsor approvals on relevant series assets Consistently audit client placements for accuracy on sponsorship platforms Series Web sites Series e-newsletters Amazon Prime Channels Podcasts Update materials in the Client Services Operations folder Maintain accurate contact information of clients and their agencies on flow charts, Google Drive, Salesforce, and other appropriate platforms Update and send weekly information to clients or productions teams, as needed, including: Spot logs Rotation charts Spot transcriptions Digital Campaigns & Reporting Complete traffic sheets for digital campaigns Day-t0-day management of digital short flights to make sure goals are being met Compile monthly internal and client-facing digital reports in Excel for all current clients Review digital media plans for sales proposals Provide internal digital impression reporting to allow invoicing and revenue distribution Work with PBS to fully develop digital dashboards for Google Ad Manager digital reporting Attend and participate in a series of production meetings when applicable Cross-check sponsor visibility on any upcoming materials Assist in identifying opportunities for deeper sponsor engagement Coordinate client communication and assets for event visibility SKILL SET Work with production teams to develop deadlines, communicate dates and specs to clients, and follow up to make sure timelines are met 1-3 years of experience in a support role in related fields (marketing, media, agency work, client relationships, business development), a corporate setting, and a client-focused environment. Candidates must have strong written and verbal communication skills, be highly organized, pay high attention to detail, and be well-organized time managers of multiple projects with various, often last-minute deadlines. Must possess strong interpersonal skills, exercise good judgment under pressure, and exhibit poise and professionalism when communicating with executives. Proficient with Macintosh systems and experience with Microsoft Word, Outlook, Excel, and Powerpoint applications. Familiarity with InDesign and Photoshop is a plus. Accomplished navigator of social media platforms such as Facebook, Instagram, and Twitter Familiarity with media metrics, analysis, and other systems a plus (i.e., Nielsen, Salesforce, etc.) Familiarity with data collection tools, such as Data Studio and Google ad-serving software (Google Ad Manager) EDUCATION Bachelor's degree or equivalent work experience JOB-STATUS Staff Position Some travel may be required. AEEF union position GBH is an equal opportunity employer. The community and audience we serve are diverse, and we wish to foster that diversity in our workplace. Toward that end, GBH does not discriminate against individuals in hiring, employment, or promotion based on race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, disability, veteran or military status, political belief, pregnancy, genetic information, or any other characteristic protected by law. Application Process Assistance GBH will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate an accommodation request, contact the Human Resource department by sending an email to human_resources@wgbh.org or by calling 617-300-2000.