Product Specialist

We are seeking a product specialist/customer service representative who is career minded and possesses strong people skills. This is an entry-level opening NOT in a call center environment. This position will act as a client liaison; answering product questions, processing customer orders and ensuring product arrives in the scheduled time frame.

Responsibilities:

• Provide information about products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Process customer orders
• Create artwork proofs for client approval
• Process purchase orders
• Monitor orders through production to ensure they are shipped on time

Qualifications:

• Previous experience in customer service a plus, but not required
• Ability to build rapport with clients
• Ability to prioritize
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Experience with art programs such as Adobe Illustrator, Adobe Photoshop a plus, but not required
• Basic knowledge of Quickbooks

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Temecula, CA 92590: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location