Resident Community Case Manager

Location: Bronx Commons, 443 East 162nd Street, Bronx NY 10451
Reports to: Vice President Family Support and Housing Services

About Us:

The Women’s Housing and Economic Development Corporation (WHEDco) is a community development
organization founded on the radically simple idea that all people deserve to live in healthy, vibrant
communities. We build award-winning, sustainable, affordable homes – but our work is not over when
our buildings are complete. WHEDco believes that to be successful, affordable housing must be
anchored in strong communities of which residents can be proud. WHEDco’s mission is to create and
bridge access to resources in the South Bronx that support thriving neighborhoods – from high-quality
early education and after-school programs, to fresh, healthy food, cultural programming, and economic
opportunity. See www.whedco.org for more information.

Job Summary:

WHEDco seeks a Resident Community Case Manager who demonstrates appropriate goal setting and
effective practice skills in a collaborative model with WHEDco’s on-site programs. The population to be
served are residents at, one of WHEDco’s three affordable housing developments. The Resident
Community Case Manager will manage a caseload, providing individual case management services,
advocacy, resource, and referral services to a diverse population. A central focus of this role will be to
work with residents to screen and apply for public benefits to ensure financial stability and to connect
residents with internal and external referrals, including legal assistance (through our partnership with
Legal Aid), vocational/employment, mental health services, and health insurance advocacy.

Primary Responsibilities:

• Screen individuals for services such as public benefits, counseling, mental health referrals,

• Assist individuals with accessing all public benefits by completing necessary applications via

• Translate, mediate and advocate on behalf of residents

• Connect Individuals to WHEDco’s internal or external resources as needed.

• Create and maintain written and computerized resident files using WHEDco’s Database (Plan

• Develop and maintain linkages with other organizations for the purposes of mutual referrals.

• Communicate on behalf of residents to request status of their cases and follow up with

• Document resident appointments and tasks weekly on a tracker.

• Attend all meetings including team meetings, case conferences, interdisciplinary meetings and

• Participate in in-house and external staff development and training activities.

• Perform other related duties as may be requested by Director.

Qualifications:

• Associate or bachelor’s degree is preferred

• Minimum of 1-2 years of relevant work experience is preferred

• Knowledge of case management and advocacy, preferably in a community environment, is

• Basic computer skills is required

• Bilingual in English and Spanish is preferred

Excellent benefits and competitive salary ($43,000-$47,000) based on experience.

To apply, please submit a cover letter and resume to familysupportservices@whedco.org. Please
include Resident Community Case Manager and your name in subject line.

WHEDco affords all qualified applicants equal employment opportunities without discrimination
because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age,
disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any
other category protected by law. WHEDco follows the requirements of the New York Human Rights Law
with regard to non-discrimination on the basis of prior criminal conviction and prior arrest.

WHEDco is an E-Verify employer. E-Verify is an Internet-based system that compares information
entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records
available to the U.S. Department of Homeland Security and the Social Security Administration to confirm
employment eligibility.