What are the responsibilities and job description for the Sales Associate position at Wheels Labs, Inc.?
For Immediate Considerations please apply using this link : https://takewheels.clearcompany.com/careers/jobs/d846219a-e651-e8a3-c80c-9d97e3de1c22/apply?source=1413349-CS-38672
At Wheels Labs Inc, we are looking for an outgoing, self-directed, and high-energy person to fill our Sales Associate position. The ideal candidate will have excellent interpersonal skills and should be extremely detail-oriented. Previous customer experience is preferred, but not required. The Sales Associate must be comfortable working on computers and knows their way around Gmail and Microsoft Excel sheets.
At Wheels Labs Inc, we are looking for an outgoing, self-directed, and high-energy person to fill our Sales Associate position. The ideal candidate will have excellent interpersonal skills and should be extremely detail-oriented. Previous customer experience is preferred, but not required. The Sales Associate must be comfortable working on computers and knows their way around Gmail and Microsoft Excel sheets.
Additionally, the ideal candidate has a passion (and patience) for teaching others. This person will be primarily responsible for handling in-person customer pick-ups & drop-offs. They will also handle in-person queries and concerns that focus on bike maintenance, damage & repairs process, user tips, as well as other miscellaneous point-of-sale and clerical tasks.
What You'll Do:
- Receive and respond to in-store customers with respect, humility, and efficiency.
- Quickly become familiar with brand voice, app, and common customer issues to better serve clients and grow our service brand.
- Processing bike rental orders to ensure customer satisfaction
- Processing customer pick-ups, drop-offs, and returns
- Prep bikes for customer/ media pick-ups
- Provide expert knowledge of bikes for customers with intro-level questions with patience, care, and compassion. (Don’t worry we’ll train you onsite!)
- Handle service claims, acting as a liaison between the company and the customers.
- Provide follow up with other departments to ensure service standards are being met
- Communicate customer feedback to management including dissatisfaction with products or services
- Open and close shop; General tidying and organization
What You'll Need:
- Prior customer service experience
- Computer literacy
- Ability to handle high customer volumes
- Organizational and time management skills
- A friendly personality and exceptional communication skills
- Strong verbal and written communication skills
- Attention to detail
- Familiarity with online customer service ticketing systems is a plus
- High school diploma or equivalent. AA preferred, but not required
- 1-2 years of rental services or product maintenance experience preferred, but not required
- DISCLAIMER: This is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position. However, the employee will be held responsible for all duties assigned.
Get to know us better by checking out these articles:
Wheels Raises $50 Million for Pedal-less E-bike Share
Wag Founders Roll Out Wheels E-Bike Sharing Company With $37M, Bird And Lyft Execs
Wag Founders Bring Popular E-Bike Company Wheels to Los Angeles
Covid-19 Safety Measures:
Our team is committed to ensuring the safety of our customers and employees. As a result, we will be enforcing guidelines based on CDC recommendations.
- All warehouses work areas/stations are separated by at least 6 feet.
- Hand washing/sanitizing stations located at each entrance and throughout the facilities.
- PPE equipment (mask, gloves) will be provided for each team member.
- Team member temperature checks prior to shift with forehead thermometers.
- Work areas/tools/vans are sanitized before and after each shift.
- All inbound and outbound devices at our warehouse are sanitized with disinfectants and UV wands.
At Wheels, we strive to build a workforce comprised of peers with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company but as individuals. Wheels is an Equal Opportunity Employer.
For Immediate Considerations please apply using this link : https://takewheels.clearcompany.com/careers/jobs/d846219a-e651-e8a3-c80c-9d97e3de1c22/apply?source=1413349-CS-38672
For Immediate Considerations please apply using this link : https://takewheels.clearcompany.com/careers/jobs/d846219a-e651-e8a3-c80c-9d97e3de1c22/apply?source=1413349-CS-38672
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