Customer Service Representative

Overview

Ready to Trade Doubt for Direction in Your Career? Join Whipple Service Champions Top Tier Team! 

Looking to trade up to a better opportunity? If you're seeking a career-focused opportunity with competitive wages and the stability of a trusted local brand, look no further than Whipple Service Champions. We are looking for a Customer Service Representative to join our amazing team.  

Join our dedicated team and benefit from a range of perks, including: 

• Competitive Earnings: Compensation from $16-$18/hr 

• Comprehensive Benefits: Medical, dental, vision, group life, HSA, matching 401k, and more. 

• Professional Development: Ongoing training and growth opportunities 

• Work-Life Balance: Paid holidays and vacations

What YOU will do: 

• Answer, direct, support, and resolve incoming calls with customers and service techs 
• Outbound calls to existing clientele to schedule maintenance and other services. 
• Schedule, review, and confirm incoming appointments for service, repair, plumbing, sales, etc. 
• Track customer interactions and transactions using organized, effective, and concise documentation within the customer database 
• Schedule and dispatch field team members to qualified jobs 

What You'll Bring: 

• Excellent phone skills 
• HIGH proficiency in typing skills and attention to detail 
• Exceptional interpersonal and communication skills 
• Ability to juggle multiple tasks in a fast-paced work environment 
• Able to navigate multiple applications and systems while on the phone with customers, entering data and completing all required entries prior to finishing the call 
• Any type of construction/dispatch computer system software is also helpful. 
• Service Titan a MAJOR PLUS! 
• Bi-lingual a plus! 

Who We Are: 

At Whipple Service Champions we blend a small business feel with the benefits of a large and stable organization. Our hard-working teams contribute to the company's success and are rewarded with ongoing training, full benefits, a 401k match, and competitive compensation. 

Apply Today! 

We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. 

Qualifications

Who WE Are:   

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.   

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!     

If this sounds like something you would like to join for a long-term career move, apply today!   

Responsibilities

What you will do: 

• Call customers from prior day for quality check 
• Call maintenance customers and schedule visits 

• Call on customer list to offer promotions 
• Follow up on reviews positive and negative 
• General inbound customer service  

What you bring: 

• Previous customer service experience 
• Strong attention to details 
• Conscientious, team player 
• Honesty integrity, quality craftsmanship and a good attitude 
• Clear background check and drug screen