What are the responsibilities and job description for the Customer Service Associate position at White Cap?
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Provide customer service by responding to inquires regarding product selection, services and issues.
Major Tasks, Responsibilities and Key Accountabilities
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.
- Performs necessary follow-up to ensure customer service expectations are met.
- Researches and suggests alternative products to customer.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
Nature and Scope
- Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.
Education and Experience
- HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
Preferred Qualifications
- Time management and problem-solving skills – Required
- Proven experience in a multitask environment - Required
- Attention to detail - Required
- Reliable home Internet - Required
- Strong computer literacy (Windows, Excel, Outlook) - Required
- Oracle Pricing Fulfillment experience is a plus
- NOTE: This position is currently remote
\#LI-SH1
\#LI-Remote\United States
If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.
Functional Area Customer Service
Recruiter Haynes, Steven
Req ID WCJR-014762
Salary : $35,900 - $45,500
