What are the responsibilities and job description for the Medical Call Center Patient Care Coordinator position at White Memorial Community Health Center?
Career Opportunity
Title:
Call Center/Patient Care Coordinator (PCC)
About the Organization:
White Memorial Community Health Center (WMCHC) is a non-profit community health center whose mission is to inspire, provide, and coordinate access to high quality comprehensive healthcare services to individuals and families, regardless of ability to pay.
At WMCHC, we believe that the success of our healthcare mission is directly linked to our people. We are proud of our team. Their high professional standards, integrity, honesty, enthusiasm and dedication bring our mission to life.
EOE Statement:
WMCHC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location
Los Angeles
Description:
Summary:
The Patient Care Coordinator is the first point of contact for WMCHC. The Patient Care Coordinator is responsible for scheduling, greeting, directing, instructing patients.
Essential Responsibilities
- Greet and sign-in patients
- Check in patients, verify and update necessary information in the medical record through EMR system
- Collect co-pays, deductibles and payments as required.
- Obtain and verify patient's current insurance information.
- Register patient data through EMR system
- Prepare new charts for future new patients.
- Maintain provider schedule and follow office scheduling polices.
- Answer and screen telephone call, takes messages and provides information.
- File charts, coordinate lab work, physicians report, etc.
- Maintain work area and lobby in neat and orderly manner.
- Attend meetings as required.
- Complete authorization and maintain logs.
- Prepare daily batches for business office.
- Prepare requested daily statistical information.
- Notify the Director of Operations of possible problems - Patient Relations, Patient Flow, Other Employees, etc.
- Understands HIPAA rules and regulations and follows
- Acquire appropriate signatures.
- Ensure that Physician or manager is aware of request for information
- Submit appropriate information per procedure.
- Reports malfunctioning equipment to the Director of Operations.
- Obtains charge information, coding and data entry.
- Completes billing and collection processes and prepares for distribution to appropriate sources.
- Stays in compliance with all HIPAA regulations
Position Requirements
Qualifications
- Bilingual (English/Spanish)
- 2 years work experience in a medical office
- High School Diploma or GED
- Experience in operating a computer and word processing
Status
Full Time
Benefits
Competitive Salary Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long Term Disability
- Paid Holidays
- Paid Sick Time
- Paid Vacation
- 403(b) Retirement Plan
- Flexible Spending Account for Pre-Tax Medical
- Employee Assistance Program
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Call center: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: One location