What are the responsibilities and job description for the Dock Representative (FT) position at White Pass & Yukon Route?
White Pass & Yukon Route, a successful, historic company engaged in rail, tourism, and port operations, based in Skagway, Alaska, has an opening for a Dock Representative. This is a full-time, seasonal position. The position will be available from early May to mid-October.
Duties:
- Greet cruise ship guests on the pier in a friendly and approachable way
- Work directly with cruise line shore excursion personnel regarding train product sales
- Serve as a liaison between onboard train personnel and passengers when loading the train
- Field and answer questions from guests in a helpful and courteous manner
- Count tickets and settle for daily sales with cruise ship personnel
- Assist with loading/unloading up to 600 passengers in a safe and timely manner
- Directing cruise ship passengers on the pier to the proper tour location
- Perform crossing guard duties as needed
- Educate guests on the various WP&YR tour options while providing an opportunity to further pier-side sales
Skills:
- Enthusiasm for the Skagway and the White Pass Product
- Applicants should be friendly, reliable, and enjoy working in a team setting
- Willingness to work a flexible schedule
- A positive attitude and excellent teamwork skills
- Strong public speaking skills – ability to communicate important information to the public and coworkers
- Customer service experience is a must
- Knowledge of Skagway and all tours that combine with the train
- First Aid & CPR certification (company will offer course)
- Troubleshooting skills
- We are actively seeking candidates who can speak other languages fluently, in particular Spanish and Japanese, however, any foreign language skills are a plus.
- Must be able to stand for long periods and work outdoors in the elements
- Valid Driver’s License Required
Applications may be filled out online at www.wpyr.com/jobs and are being accepted on an ongoing basis. Position is open until filled. Any questions can be directed to Becky Jensen, Human Resource and Benefits Manager, by calling 1-800-343-7373.
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