Digital Account Coordinator

This is a full-time, entry-level role that will support our Account Services team to ensure client satisfaction. The Account Coordinator will be in charge of providing efficient and supportive service to all the clients working with their assigned accounts on a daily basis–ultimately working to make sure that what the clients wants, happens–pertaining to all things marketing.  

The ideal candidate has working knowledge and experience in website development, SEO, PPC, social media, local SEO, and online reviews. Experience in the dental or healthcare field is preferred, but not required.  

If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients’ needs while representing our company in a positive way. Previous customer service experience or experience functioning in a digital capacity will be an advantage. Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.  

Responsibilities

• Support existing Account Managers in their efforts to retain clients
• Build strong client relationships through regular communication and as a secondary point of contact for the agency to the client
• Address client queries effectively and in a timely manner 
• Work with Account Manager to suggest/promote company services that maximize client satisfaction 
• Suggest, design, and implement digital projects to increase client ROI and company growth
• Analyze digital campaign needs and their success
• Stay up-to-date with digital technology trends and share amongst Account Managers and agency cross-functional teams

Required Skills/Abilities

• Client first mentality
• Good problem-analysis and problem-solving skills; solution oriented
• Strong organizational and planning skills
• Attention to detail
• Good time management skills with a problem-solving attitude
• Strong collaborator
• Good interpersonal and communication skills, verbal and written
• Able to work in a fast-paced environment
• Desire for continuous learning
• High degree of professionalism
• Team player 

Education and Experience

• Full-time, in-office capabilities
• General understanding of online marketing tools and social media platforms
• Strong (verbal and written) communication skills with an ability to build relationships
• Prior experience in account management in an agency and/or fast paced atmosphere a plus, but not required
• Ability and willingness to do consultative analysis and sales to assist with client growth
• General knowledge of SEO/SEM, website design and implementing and optimizing Google Ad campaigns
• Knowledge of how to navigate and interpret Google Analytics is a plus
• Proficient knowledge of MS Office Suite (Excel, Word), Google Drive, email marketing systems and project management systems
• Bachelor’s degree  in Marketing or relevant field or equivalent experience working within an agency

Compensation 

• 401K 
• Medical benefits, dental and vision
• Paid vacation 
• Compensation based on experience

Job Type: Full-time; hybrid

About Us  

Whiteboard Marketing is a national dental marketing agency based in Dublin, Ohio. We are a family owned-agency built on teamwork, support and passion for helping each other grow professionally. We offer our clients customized digital solutions to help fill their schedule, grow their brand and allow them to focus on providing quality patient care. Our clients are at the forefront of all we do. 

EOE