What are the responsibilities and job description for the Service Advisor Part-Time position at Whiteford Kenworth?
Job SummaryWe are looking for a part-time Service Advisor to join our Lima team! The candidate will have Service Advisor/Writer experience, and the day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.
Benefits
- Competitive Pay Based on Experience
- Career Growth Opportunities
- On-The-Job Training
- Employee Referral Bonus Program
- Family-Friendly Atmosphere!
Responsibilities
- Oversee service orders and shop flow
- Ensure that customers receive prompt, courteous, and effective service
- Develop and maintain positive relationships with customers to increase overall customer satisfaction
- Provide concierge support for all inquiries, whether phone or in-person, to ensure customer satisfaction
- Monitor daily inventory of technician’s time to ensure are consistently and accurately sold to service customers
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain customer success index at or above company standards
- Assist in ordering parts, tools, and diagnosing vehicle repairs needed
- Oversee administration of warranty claims and training of service department staff
- Reinforces and encourages compliance with company policies and standards, and applicable laws and regulations
- Additional duties as assigned
Qualifications
- Service Writer/Advisor experience or training
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Great communication skills
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Valid driver’s license and can meet insurability requirements
About Us
Since 1929 Whiteford Kenworth has been helping customers find solutions to their transportation needs. The Whiteford Kenworth team remains committed to total customer satisfaction whether it is truck sales or leasing, service repair, parts sales, or body shop services. If you’re interested in joining the Whiteford family, take a look at our openings and apply today!
We provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Part-time
Salary : $34,600 - $43,800
