Business Manager

Whittier IPA, Inc.

255 Low Street

Suite 301

Newburyport, MA 01950

Office: 978 462-2345

Job Description

TITLE: Business Manager

GRADE : Exempted; Salary Position

REPORTS TO: President

DATE: January 1, 2024

HOURS: 30 hours per week

DAYS: Monday - Friday

POSITION SUMMARY:

Whittier IPA, Inc. consists of over 200 physicians and advanced practitioners in the Merrimack Valley, who are affiliated for the purpose of contracting with health plans and delivering coordinated care to patients.

The Business Manager is responsible for day to day operations of the organization including, staff oversight, operating budget, health plan contract performance.

Must possess the ability to work independently with strong organizational, communication and interpersonal skills to support the management of multiple priorities, at multiple locations, with significant attention to detail for completion of both verbal and written external communications.

KEY RESPONSIBILITIES:

Operations

• Develop annual operating budget
• Oversight of staff policy and human resource issues
• Create value added services for physicians and office staff (i.e. IT support, supply chain discounts through Yankee Alliance, etc.)
• Report to and take direction from the Board of Directors
• Work with the President and Medical Director to prepare Board meeting materials and presentations
• Prepare and report all finances to the Board of Directors
• Monitor budget variances and report any budget discrepancies

Health Plan Contract Performance

• Monitor, analyses, and communicate contract performance to the physicians and Board of Directors
• Collaborate with Beth Israel Lahey Health Performance Network, Physicians Performance LLC, and Anna Jaques Hospital to create systems and resources for improving contract and quality performance
• Participate in all committee meetings related to Whittier IPA
• Work with the Medical Director and other IPA leadership on suggested best practice protocols and clinical pathways
• Create and make operational systems for physician practices to succeed at improving quality performance and patient satisfaction scores

Other

• Maintain collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment
• Perform other similar and related duties as required or directed

September 23, 2023

REQUIRED KNOWLEDGE & SKILLS:

• Strong organizational skills
• Possesses excellent verbal and written communication skills
• Ability to work well with multiple teams and in multiple settings
• Ability to prioritize multiple tasks
• Detail oriented with strong multi-tasking abilities
• Excellent interpersonal and communication skills, including customer service skills
• Understand and comply with the Health Insurance Portability and Accountability Act (HIPAA) pertaining to protected health information

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

• Education: Bachelor or Master's degree
• Experience: Minimum of 5 years' experience in healthcare, with a minimum of three years of substantial responsibility for complex data analysis in a managed care environment
• Qualifications:
• Requires understanding of healthcare delivery systems; solid knowledge of all managed care products, physician referral arrangements; manage care processes, financial risk models; severity adjustment models; utilization management procedures; cost and quality tiering models; and pay for performance models
• Experience with Health Information Technology
• Demonstrates extensive knowledge of healthcare reimbursement, including hospital and provider billing and coding, reimbursement methodologies and plan payment policies
• Expertise in Microsoft Office applications

September 23, 2023

Job Type: Part-time

Pay: $70,000.00 - $78,000.00 per year

Expected hours: 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Newburyport, MA 01950: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $78,000