Digital Reliability Analyst

Note: Must be legally authorized to work in the United States for any employer without sponsorship

Job Description:

United s Digital Technology teams is seeking a highly skilled and experienced Sr. Digital Accessibility Analyst to join our team Digital Channels team. The Sr. Digital Accessibility Analyst will play a key role in ensuring that our digital products and services are accessible to individuals with disabilities, aligning with relevant standards and regulations. The ideal candidate will bring a strong background in digital accessibility, a deep understanding of accessibility guidelines, and the ability to lead accessibility initiatives across diverse projects.

Responsibilities:

• Understand and apply accessibility guidelines (WCAG, ADA/ACAA) to United Digital Channels

• Conduct comprehensive audits on our Digital Channels (web/mobile) to ensure compliance using both manual and automated testing to ensure compliance

• Perform usability testing with assistive technologies and conduct user testing involving individuals with disabilities to assess the effectiveness of accessibility features

• Create and maintain documentation outlining accessibility guidelines, acceptance criteria, best practices, and standards for internal teams and stakeholders

• Provide training and guidance to development, design and testing teams on creating accessible digital products

• Work closely with designers, developers, content creators, and other stakeholders to integrate accessibility into the design and development processes

• Identify accessibility issues and collaborate with development teams by providing detailed and specific solutions to address the issues and ensure that digital assets comply with accessibility standards

• Evaluate and recommend accessibility testing tools and assistive technologies to improve the efficiency of the accessibility testing process.

• Advocate for the needs and perspectives of individuals with disabilities within the organization, promoting a culture of inclusivity

• Generate reports on accessibility metrics and progress to share with management and stakeholders

• Ensure that digital products comply with legal requirements related to accessibility, addressing any potential legal risks.

Required Qualifications:

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Human-Computer Interaction, or a related discipline

• 8 years in digital accessibility, user experience (UX), or a related field

• Experience conducting accessibility audits, evaluations, and implementing accessibility solutions

• Proficiency in understanding and applying accessibility standards and guidelines, such as WCAG, ADA/ACAAFamiliarity with assistive technologies used by individuals with disabilities (e.g., VoiceOver, JAWS, NVDA, Dragon Naturally Speaking, ZoomText, TalkBack, Speak to Me)

• Experience using accessibility testing tools and knowledge of best practices for testing digital products such as Deque Axe tools or similar

• Understanding of web development technologies (HTML, CSS, JavaScript) and their impact on digital accessibility

• Ability to collaborate with developers to implement accessibility features

• Relevant certifications in digital accessibility, such as the IAAP (International Association of Accessibility Professionals) Certified Professional in Accessibility Core Competencies (CPACC) or Web Accessibility Specialist (WAS) certifications

• Strong communication skills to work effectively with cross-functional teams, including designers, developers, testers, and content creators

• Ability to advocate for accessibility principles and educate team members on best practice

• Ability to manage and prioritize multiple projects, ensuring accessibility requirements are met within project timelines

• Demonstrated commitment to staying updated on evolving accessibility standards, guidelines, and technologies

• Must be eligible to work without sponsorship

• Local candidates to Houston or Chicago only - must be willing to work Hybrid

Preferred/Plus:

• Airline knowledge familiar with ACAA (Air Carrier Access Act)

• Experience developing for Accessbility

• Knowledge of web technologies (e.g., HTML, CSS, JavaScript and ARIA)

• Professional training in using assistive technologies or Accessbility certifications

• Experience conducting usability tests that include participants with accessibility challenges

• Has experience using assistive technology working on products or similar products.