Implementation Specialist

SOFTWARE IMPLEMENTATION & SUPPORT ADVISOR : HYBRID

RECENT COLLEGE GRADS ENCOURAGED TO APPLY

Who Staffing is looking for an Implementation & Support Advisor for a full-time, direct hire opportunity with our client in Owings Mills, MD.

This is a hybrid position.

Job Summary :

Our client is currently searching for a full-time software implementation and support advisor. The person will fill a vital customer success role by managing projects to on-board new customers and support existing customers that use their software, while leveraging their experience with bookkeeping and reconciliation to help with QuickBooks integration and merchant account reconciliation.

While on-boarding new customers, the position requires gathering requirements, configuring the software for the customer’s needs, training the customer, and communicating with the customer about the project.

In support, the position is responsible for addressing technical support tickets via phone, email, and live screenshare to ensure customers’ needs are met.

Job Responsibilities :

• Coordinate new customer implementation projects
• Train users on the different aspects of our software service
• Resolve functional / technical support and customer care inquiries from existing customers, including bookkeeping and reconciliation
• Contribute to internal project process initiatives
• Participate and collaborate on cross-functional teams
• Create self-help knowledgebase materials

Job Requirements :

• Proven experience managing implementation and support projects for small to medium size business (SMB) software solutions
• Strong knowledge of SaaS operations, including customer onboarding, customer retention, and customer satisfaction
• Ability to communicate clearly and professionally, in writing and verbally, with co-workers and customers of all personality types
• Ability to stay focused and positive in a high energy environment every day

Work And Technical Skills :

• Outstanding communication, organizational, project management, presentation, and time management skills
• Strong understanding of web-based software applications (SaaS)
• Basic knowledge of HTML and CSS
• Proficient with Windows and Microsoft Office, including knowledge of data analysis
• Excellent computer skills and tech savvy
• Financial experience, including bookkeeping and reconciliation
• Working knowledge of QuickBooks Online

Benefits :

Comprehensive, competitive benefits are provided, including medical, dental and vision coverage; paid time off (PTO); paid holidays;

retirement plans; and more.

About Our Client :

They thrive in their role of empowering associations to drive professionalism, provide advocacy, advance careers, and develop leaders.

They do this by helping volunteer leaders of professional and trade associations at the local level grow their membership while saving them time on administrative tasks and providing services to maximize their efforts.

Their software and service make it easy for them to run their local chapters by combining their website with event registration, email communication and membership management.

Our client is an organization that promotes from within. They are an open organization with leadership that will listen to employees that have the answers to make their organization better.

Simply put, they are a great company to establish and grow your career. Let's build something great together.