Salary Job Openings

Order Processing And Customer Service Representative

Wholesale Interiors
Aurora, IL Full Time
POSTED ON 4/15/2024

Responsibilities and Duties

  • Enter orders into NetSuite system.
  • Respond to customer service requests;
  • Provide product information;
  • Prepare shipping documents and shipping labels;
  • Create Manifest or Picklist;
  • Filling shipping claims with the carriers;
  • Inform customers by email or telephone of order information, such as unit prices, shipping dates, and any anticipated delays;
  • Check inventory records to determine the availability of requested merchandise. Inventory adjustment;
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing;
  • Ad hoc projects

Qualifications and Skills

  • College degree preferred;
  • Prior order entry/customer service experience;
  • Phone skills required;
  • Typing skills required, minimum 35/min;
  • Attention to details;
  • Ability to prioritize workload/Sense of urgency;
  • Intermediate understanding of Excel and Word;
  • Effective written and verbal communication skills;
  • NetSuite experience is a plus;
  • Online portal experience is a plus;
  • Teamwork: Must be able to work well with others/good team player.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • 1 year
  • 2 years

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Application Question(s):

  • Are you authorized to work for any US employer?

Experience:

  • Customer service: 1 year (Preferred)

Ability to Commute:

  • Aurora, IL (Required)

Work Location: In person

Salary.com Estimation for Order Processing And Customer Service Representative in Aurora, IL
$43,641 to $53,993
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