Service Director/Manager
Job Posting for Service Director/Manager at Wichita Falls Ford
Come work for the best! If you are interested in a career in the automotive business, we welcome you to apply today to join our family at Wichita Falls Ford . We welcome you to apply for a position where you can earn top pay and contribute to our goal of providing an extraordinary automotive experience to all of our clients. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Top Pay
- Paid Time Off
- Health, Dental, and Vision Insurance
- 401k (direct deposit)
- Paid Holidays
- Growth opportunities
- Paid training
Responsibilities
- Assist customers in servicing, repairing and explaining each service needed
- Understand customer. Match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products, features, accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
- Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
- A minimum of 3 years of experience as a service manager
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid driver's license
- Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Job openings at Wichita Falls Ford
Wichita Falls Ford
Wichita Falls, TX
Full Time
Wichita Falls Ford
Wichita Falls, TX
Full Time
Wichita Falls Ford
Wichita Falls, TX
Full Time
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