Job Posting for Ordering Coordinator at WidePoint

Ordering Coordinator - WidePoint Integrated Solutions Corp. - Columbus, OH or Hampton, VA

WidePoint Corporation (WYY) is a leading provider of wireless mobility management and cybersecurity solutions. We offer secure, cloud-based, enterprise-wide information technology-based solutions that enable enterprises and government agencies to deploy fully compliant IT services in accordance with government-mandated regulations and advanced system requirements.

We are looking for a highly motivated Ordering Coordinator located in Columbus, OH or Hampton, VA that can operate in a fast-paced and demanding start-up like environment of a micro-cap publicly-traded company.

Position Summary

The Ordering Coordinator is responsible for submitting, processing, and completing various wireless device and service orders across multiple web- and email-based platforms and adhering to WidePoint and client service level agreements (SLAs). The Ordering Coordinator works as part of the Ordering Team and will be assigned to several primary clients to manage and operate in backup capacities for other team members as needed. This role requires a high level of attentiveness, adaptability, and willingness to communicate frequently and effectively through different channels, such as email, instant messaging (IM), and telephone. Additionally, this role may be required to obtain various security clearance levels and complete additional tasks assigned by a manager, supervisor, or lead. The role includes but is not limited to completing requested clearance documents within the time allotted, completing assigned training, and attending internal and client-related meetings as needed.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Monitoring incoming requests for equipment or service related to mobile devices.
Interpreting requests and submitting equipment or service orders to vendors.
Utilizing company-specific databases to record data about each order.
Performing daily follow-up on existing orders to ensure that all requests are completed accurately and within a timely manner.
Utilizing resources and critical thinking to avoid potential issues or delays.
Acting as a liaison between customer and vendor to resolve issues and address concerns.
Providing detailed documentation of each request/transaction (start to finish).
Managing order requests for multiple clients.
Building and maintaining rapport with federal and commercial clients.
Responding to customer questions related to ordering and shipping.
Providing weekly reporting to supervisor related to assigned work.
Assisting with tasks to ensure Logistics and WidePoint run smoothly.
Assisting the Shipping Department with order identification.
Performs other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

The minimum qualifications include:

High school diploma or equivalent, Associates degree is beneficial.
At least six (6) months experience with wireless communications.
General understanding of smartphone devices and services.
Proficient with Microsoft Office Suite or related software.
Excellent verbal and written communication skills.
Excellent interpersonal and technical support skills.
Excellent organizational skills, attention to detail and accuracy, with the ability to prioritize, and multi-task.
Ability to work independently.

Physical Demands and Work Environment

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to forty (40) pounds at times.

Note: This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other position-related instructions and perform any other position-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this position successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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Salary.com Estimation for Ordering Coordinator in Columbus, OH

$41,305 - $52,156

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Ordering Coordinator

Job Posting for Ordering Coordinator at WidePoint

Position Summary

Essential Duties and Responsibilities

Minimum Qualifications (Knowledge, Skills, and Abilities)

Physical Demands and Work Environment

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