What are the responsibilities and job description for the Customer Support Specialist position at Wieland?
Overview:
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Who We Are: *
Wieland is one of the world's leading suppliers of semi-finished copper and copper alloy products. The success of our company is based on the dedication and expertise of each and every one of our employees. We can rely on this and have been doing so for nearly 200 years. We provide our employees with their own, personal creative space they need and our unconditional support – and they thank us in the form of premium performance testifying to permanent motivation. At Wieland, everyone can contribute and share in the development of Wieland in the future as well.
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Wieland Metals Services* is seeking a highly motivated and result-driven Sales Support for our Waterbury, CT location. The purpose of the Sales Support is to provide general support to the Inside Sales Team by accurately updating and entering data into the computer. The incumbent will be responsible for reviewing and fact-checking all information being entered, including customer orders, customer part numbers, specifications, etc. Under general supervision, this position performs a variety of moderate and functional activities. The Sales Support will be required to work with a team and support others.
Purpose and Scope
This role is responsible for meeting the needs of all customers while obtaining orders from existing or potential sales oulets.
Responsibilities:
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Sales Support Essential Responsibilities (but not limited to) the following: *
- Champion “Safety Excellence” by complying with all safety rules/processes, supporting the Safety Elements, and driving Wieland Marjan to be leaders in compliance and cultural participation.
- Resonsible for customer interactions to include quoting, pricing, and responding to customer inquries
- Responsible for invoicing customers and processing payments.
- Responsible for entering sales orders based on customer purchase orders.
- Responsible for managing customer accounts and any special requirements.
- Updates customer on lead time and status of material.
- Misc. tasks will be assigned by the Operations Manager.
EDUCATION / EXPERIENCE
- High school diploma
- Understanding of sales and manufacturing industries is a plus
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The requirements listed below are representative of the physical expectations of the position. Reasonable accommodations may be made.
- Frequent use of standard office equipment (computer, keyboard, mouse, telephone, copier, etc.)
- Production and office environment with daily administrative duties.
- Extended periods of sitting or standing at a desk with a computer.
- Occasional periods of standing, walking, and negotiating stairs.
- Perform duties under the pressure of deadlines.
Qualifications: * Qualifications*
- Minimum of 3 years of Manufacturing experience, preferably within metal manufacturing industry
- Ability to multitask and delegate
- Excellent interpersonal, verbal, and written communication skills
- Capability to handle and understand complexity
- Ability to analyze and report manufacturing information
- Commitment to the established values and culture of WMS.
What Wieland Offers:
We provide our team with many benefits including:
- Competitive Wages
- Medical, Dental, Vision
- 401(k) contribution match
- Disability & Life
- Paid Vacation & Holidays
- Great Bonus Opportunity
- Wellness Program
Wieland is an equal opportunity and affirmative action employer.
Job Type: Full-time
