Sales Account Specialist- Rawhide Event Center

Sales Account Specialist

LOCATION: Wild Horse Pass Corporate Center

COMPENSATION: $37,400-$47,400 plus commission

HOURS OF WORK: 40 hours per week, Full-Time

FLSA STATUS: Exempt

SUPERVISORY: No

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Summary:

As a Sales Account Specialist, they play a crucial role in supporting the sales team by managing key accounts, ensuring client satisfaction, and facilitating the successful execution of events. This position requires strong organizational skills, a customer-centric mindset, and the ability to collaborate effectively with both clients and internal teams.

Responsibilities:

Client Relationship Management:

• Cultivate and maintain strong relationships with event planners, corporate clients, and individual customers.
• Act as the primary point of contact for clients, providing personalized service and addressing inquires promptly.
• Collaborate with clients to understand their event objectives, preferences, and budget constraints.

Sales Development:

• Identify sales opportunities and actively prospect new clients through networking, referrals, and industry events.
• Present tailored event proposals and packages to clients, highlighting the unique features and offerings of our venues and services.
• Negotiate contracts and pricing agreements to maximize revenue and ensure profitability.
• Collaborate with marketing to create and implement effective sales campaigns and promotional activities.

Event Coordination:

• Collaborate with internal teams such as event coordinators, catering staff, and audiovisual technicians to execute flawless events.
• Assist clients with event planning logistics, including venue selection, room setup, menu customization, and entertainment options.

Customer Service:

• Provide exceptional customer service throughout the event planning process, anticipating clients' needs and addressing any concerns proactively.
• Conduct site tours and product demonstrations to showcase venue capabilities and amenities.

• Maintain on-going contact with group representatives to resolve complaints, respond to unforeseen issues, and promote goodwill quickly and effectively.

Documentation and Reporting:

• Maintain accurate records of client interactions, sales activities, and event details using CRM software.
• Generate regular reports on sales performance, event bookings, and clients feedback for management review.
• Analyze market trends and competitor offerings to identify opportunities for business growth and differentiation.

Required Qualifications:

• High school diploma or equivalent (GED).
• Two (2) years experience in sales or account management within the hospitality, events, or entertainment industry.
• CPR and First Aid Certification within 90 days of hire.
• Flexibility to work evenings, weekends, and holidays as needed to accommodate client events and meetings.
• Valid AZ driver's license, provide a 39-month violation-free MVR report.
• Obtain a Tribal operator license permit at the time of hire.
• A satisfactory result obtained through a test for illegal drugs.
• Acknowledge and agree to maintain a drug-free workplace.

Preferred Qualifications:

• Bachelor's degree in hospitality management, Business Administration, Marketing, or related field preferred.
• Proven track record in sales, preferably in the events or hospitality industry.
• Strong understanding of event planning processes, including venue selection, catering, audiovisual requirements, and logistics.
• Strong negotiation and closing skills.
• Excellent communication and presentation skills, with the ability to articulate the value proposition of our offerings effectively.
• Ability to multitask and prioritize in a fast-paced environment, while maintaining attention to detail and accuracy.
• Self-motivated and results oriented.
• Proficiency in CRM software, Microsoft Office Suite, and event management tools.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work will primarily be performed in an office environment.

• Work will be performed both inside and outside on a regular basis, in most weather conditions.
• Noise level in the work environment is usually moderate.
• Evening, weekend, and holiday shifts are required as a normal part of this position.
• Occasional local day travel, Local travel to managed businesses.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, stand, and walk extended period. The employee occasionally is required to bend, climb, stoop, lift, carry, push, kneel, crouch, or crawl. The employee must regularly lift and/or move 15 pounds, and occasionally lift and/or move up to 25 pounds.

WHPDA prioritizes the safety and well-being of our employees and patrons. As part of our commitment to maintaining a secure and healthy work environment, we have established certain employment requirements. By submitting your application for employment at WHPDA, you agree to adhere to the following conditions:

1. Drug-Free Workplace:

• You agree to maintain a drug-free workplace and abstain from the unlawful use, possession, distribution, or sale of controlled substances on or off the premises during your employment with WHPDA.

1. Consent to Background Check:

• You consent to a thorough background check, which may include, but is not limited to, criminal history, employment verification, education verification, and other relevant checks. This background check will be conducted by WHPDA or its authorized agents.

1. Pre-Employment Drug and Alcohol Screening:

• You agree to undergo a pre-employment drug and alcohol screening as a condition of employment. This screening will be conducted at the expense of WHPDA, and the results must be satisfactory to meet the conditions of employment.

1. Compliance with Policies:

• You commit to complying with all applicable laws, regulations, and WHPDA policies related to drug and alcohol use. Failure to do so may result in disciplinary action, up to and including termination of employment.

1. Confidentiality:

• You understand and acknowledge that all information obtained through the background check and drug and alcohol screening will be treated confidentially and used solely for employment-related purposes.

By submitting your application to WHPDA, you affirm that you have read, understood, and agree to comply with the conditions outlined above. You further understand that any misrepresentation or omission of information on your application or during the hiring process may result in disqualification from employment or termination if already employed.

Indian Preference

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, US Code, Section 472 and 473). Preference is given to qualified members of the Gila River Indian Community.

The Gila River Indian Community is also committed to achieving the full and equal opportunity without discrimination because of Race, Religion, Color, Sex, National Origin, Politics, Marital Status, Physical Handicap, Age or Sexual Orientation. In other than the above, the Gila River Indian Community is an Equal Opportunity Employer.

In accordance with the Gila River Community's policy regarding Indian Preference, Wild Horse Pass Development Authority "WHPDA" will give preference to qualified applicants in the following order:

1. Enrolled GRIC Members (with proof of enrollment).
2. Members of a Federally recognized Indian Tribe.
3. Spouse of an enrolled GRIC Member.
4. All Others.

If you are claiming Preference in one or more of the following categories, please attach a copy of the required documentation to the resume and application.

Questions - Contact: WHPDA Human Resources Department

Email: Careers@wildhorsepass.com