Hamley General Manager

Wage Range: $90k

CLOSING DATE: OPEN UNTIL FILLED

JOB SUMMARY

Manages and coordinates all departments and staffing, including the Restaurant and Saloon, the Western Store, Coffee Café, and the Saddle Shop. Oversees management ensuring hospitable, efficient, and profitable operations.   Responsible for improving efficiency and increasing departmental profits while managing Hamley’s overall operations. General Manager responsibilities include formulating overall strategy, managing people, and establishing policies. Requires a strong leader and a confident decision-maker, helping people develop and be productive while ensuring profits are on the rise.

ESSENTIAL JOB FUNCTIONS:

1. Oversees the organization’s financial structure, ensuring adequate and sound funding for the mission and goals of the company.
2. Ensure customer satisfaction through prompt, efficient, and friendly service while ensuring the workforce provides the highest level of customer service. Assure that guest service standards are clearly defined, implemented, and practiced. Monitors guest service through comment cards, reports, ratings, observation and other means to measure service level and respond promptly.
3. Continually seek to retain a competitive position and increase the market share through product services and development.
4. Coordinate with WRC Marketing to develop and execute promotions and events to increase sales revenue. Coordinate group events including negotiating contracts, execution, scheduling, staffing, etc.
5. Approve all purchasing and monitor expenses according to budget. Analysis of products, inventory, trends, and researching new items to ensure maximum efficiency in meeting sales goals.
6. Review the financial results of all operations, comparing them with objectives and taking appropriate measures to correct unsatisfactory performance and results. Adjust expenditures in line with revenue and financial projections.
7. Responsible for developing, monitoring, and implementing strategic plans, department goals, annual budgets, and work plans. Working knowledge of business strategies to attract new customers, expand store and restaurant traffic, and enhance profitability.
8. Conduct quarterly inventories and provide reports and analysis of sales vs. costs.
9. Determines in consultation with the WRC CEO, final approval of all menu items, prices, hours of operations, etc.
10. Assure all maintenance and repair as needed including electrical, plumbing, refrigeration, etc. Monitor and order replacement items. Work with contractors and seek bids for major repairs.
11. Renew, authorize, and maintain yearly licenses including the health department, OLCC, music licenses, and more.
12. Oversee the Oregon Lottery Video Lottery including Machines and reporting requirements.
13. Arrange inspections for hood cleaning, backflow, elevators, fire system, and other required assessments.
14. Monitor, maintain, and troubleshoot POS systems which will include entering new menu items, adjustments, credit card processing, sales, and gift cards.
15. Ensures compliance with State licensing/certifications for staff, including food handlers, safe serve, and OLCC.
16. Promote a clean, safe, healthy work environment for employees and guests. Promptly addresses areas of concern and responds to any fire and burglary alarm issues. 
17. Participate in the review of policies and procedures and manage operations to ensure compliance with the employee handbook and other applicable regulations.
18. Supervision of staff includes hiring, scheduling, leave approval, performance counseling, evaluation, training, operational orientation, and staff development.
19. Participation and development of a tribal member workforce.
20. Promotes and always represents the organization in a positive, professional manner.
21. Maintain a professional and open communication mode with the CEO on operational concerns/issues.
22. Promote effective communication with supervisors, co-workers, and subordinates through regular staff meetings, co-worker/management/supervisor team meetings, and other forms of communication. Regularly meets with departments to discuss operational performance and efficiencies and provides guidance and direction for plan development and implementation.
23. Other related duties as assigned or directed.

PROMOTE QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. Directly supervise the following positions: Bookkeeper, Count Clerk, Steakhouse Manager, Western Store Manager, Saddle Shop Manager, Café Lead.

SIGNATORY ABILITY:

1. Personnel forms/actions.
2. Purchasing authority as outlined by policy.
3. Budget expenditures within established guidelines.
4. Comp. authority.

ACCESS TO SENSITIVE AREAS:

1. All areas of Hamley’s as needed.

MINIMUM QUALIFICATIONS:

1. BS/BA preferably in Business or related field, and, five (5) years of executive management experience, in retail merchandising and restaurant industry preferred, OR eight (8) years of executive management experience in retail merchandising and restaurant industry preferred.
2. Excellent managerial and financial skills to take leadership over multiple business operation areas. Working knowledge of business management principles and processes.
3. Experience with data analytics involving collecting and analyzing data to discover trends, answer questions and optimize performance. Rely on data analytics to make strategic decisions about how to manage products, operations, and customers and how to best utilize resources.
4. Strong understanding of budget management and financial monitoring with financial management skills to develop Retail/Restaurant budgets and annual work plans.
5. Experience in developing profitable strategies, and implementing vision with a working knowledge of financial reports, forecasting, budgeting, and pricing.
6. Exceptional interpersonal and communication skills – including writing, speaking, and active listening. Above average delegation/collaboration skills and abilities.
7. Strong leadership skills, including goal setting, motivating, training, and mentorship.
8. Excellent computer skills and abilities - database administrator experience, Word, Excel, Internet, Outlook, and comfortable with software communication tools.
9. Strong organizational and time management skills.
10. Work/sit for long periods at work/computer station and perform the repetitive motion of arms, wrists, and fingers.
11. Work as business demands: weekends, holidays, routinely more than the standard workweek.
12. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
13. Must pass a background check.
14. Must be at least 21 years of age.