Technology Support Associate

Description

Technology Support Associate

Salary Range: $24 - $27/hr depending on relevant experience

Please submit an updated resume so that we can pay you for your experience!

Requirements

Education/Experience:

• Associate's degree (A. A.) or equivalent from a regionally accredited two-year college or technical school

• 6 months to one year related experience. 

  • or equivalent combination of education and experience.

Computer Skills: 

• Understanding of and ability to troubleshoot hardware and software issues
• Proficient in: Word processing, Spreadsheets, Accounting software, Accounts Payable, Internet software, E-mail, Database software

Who we are:

Wildwood Programs is a provider of educational, residential, employment, and other community-based supports to people with disabilities and their families. We hire those dedicated to making a difference in people’s lives.
 

Who we are looking for:

A computer technician to work directly with agency staff to provide comprehensive support for their use of technology in the workplace.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support and train employees in the use of simple to moderately complex business applications.

• Responsible for providing desktop system maintenance, including the installation of new software and upgrading the existing software, through the use of a software management system, and the installation of hardware and associated peripherals and attachments.

• Troubleshoot basic and moderately complex issues with computer software, hardware, IP telephony, and data networks.

• Manage hardware repairs, including, but not limited to: diagnosis, ordering of replacement parts, completion of repair, and testing.

• Develop and deliver training presentations on the basic use of business productivity applications, the use of system utilities, network services, and the use of the Internet as a business tool.

• Assist with maintenance of user accounts in our variety of directory systems.

Qualifications

Additional Requirements:

A valid New York State Driver’s License and ability to drive and driving record acceptable for agency insurance coverage are required. Daily access to a vehicle.

Salary : $24 - $27