Tasting Room Manager

Summary

The Tasting Room Manager at Uplift Vineyards will be responsible for the day-to-day operation and financial success of a small, exclusive tasting room and vineyard experience at our Uplift Vineyard, near Kingsland, Texas. Experiences will usually be for 6-18 people at a time by appointment Thursday – Sunday (workweeks will typically be 5 days with additional days as needed). This position is responsible for ensuring that every guest has a memorable, world class experience, and that the tasting room meets or exceeds its financial goals. This will be accomplished with direct interaction with members and guests in tastings, vineyard/winery experiences, special dinners and events, and personal follow up. While much of the interaction will be direct, the Tasting Room Manager will also supervise one or more Tasting Room Ambassadors depending on the size of the event, and other scheduling concerns.

This is a new, upscale brand and vineyard/winery experience. As we develop the property and label, it should be expected that changes to this role will become needed, including scope of responsibilities, staff size, specific duties, etc. It is imperative that the Tasting Room Manager be able to remain flexible and engaged, as we build and grow this exciting new opportunity.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Manage the guest experience by always providing engaging and exceptional service in alignment with our values and mission.
• Hands on, direct interaction with members and guests in the tasting room, performing tastings, tours, dinners, etc. with or without additional staff to assist.
• Work with the Membership Department to manage and reach sales and membership goals.
• Coordinate scheduling and staffing of tasting room employees with the General Manager and other Tasting Room Managers, as needed
• Manage and order tasting room supplies and inventory
• Train current and new staff members
• Foster a work environment of service excellence and accountability, while maintaining an enjoyable and fair employee experience.
• Work with the Events, Sales, and Marketing Teams to create events and assume the lead role in execution
• Assist in the execution of wine club management

Other duties

• Other duties as assigned

Competencies

•  Customer Service/Hospitality
•  Wine Knowledge/Education
•  Communication
•  Creativity
•  Sales Skills
•  Problem Solving
•  Project Management
•  People Management

Supervisory responsibilities

• Will supervise one or more staff, as needed/assigned.

Work environment

• Must be able to work effectively in a tasting room environment for long periods of time.
• Must be able to work effectively in an active agricultural and winery environment, including in the vineyard and on rough/uneven surfaces.
• Must be able to safely operate small vehicles to transport guests in the vineyard.
• Must be able to work outside for events, tours, etc. in various temperature and weather conditions.

Physical demands

• Ability to bend, stand, and stoop for long periods of time
• Ability to lift and move objects of up to 45 lbs. on a regular basis
• Ability to negotiate uneven, outdoor surfaces
• Ability to work in various weather conditions, including hot and cold weather

Travel and Remote Work

• This position may require occasional travel to off-site locations, but does not require overnight travel except on rare occasions for events or training
• This position requires on-site work on a regular basis
• Travel to and from the main worksite (daily commute) is at the expense of the employee and is not considered time worked
• Travel between sites during the workday is considered time worked

Required education and experience

• High school or GED equivalent
• Minimum 2-5 years of Wine Industry experience in a customer-facing hospitality role
• Minimum 2-5 years of experience in planning and executing hospitality events.
• Ability to communicate clearly with managers, employees, vendors, and guests
• Safe Food Handling Certification (we can provide this course)
• TABC Server Certification (we can provide this course)
• Experience calculating figures and amounts and performing mathematical functions to meet the business needs

Preferred education and experience

• WSET 2 or CMS Certified Sommelier or better
• Upscale wine program experience

Additional eligibility requirements

• None

Work authorization

• This job is not eligible for visa sponsorship.

It is the policy of William Chris Wine Company to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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