What are the responsibilities and job description for the IT Support Specialist position at Williams AV?
SUMMARY
The IT Support Specialist will assist the Information Systems Manager with technical support, project work and issue resolution for end users. This role deals extensively with cross-functional departments as well as leadership allowing you to gain exposure to a variety of projects that are a key part of our overall success.
RESPONSIBILITIES
· Follow directions provided by the Information Systems Manager
· Provide IT help desk support such as trouble-shooting employee issues, wiring, basic networking, and hardware set up
· Create and update documentation on IT processes, tools and applications
· Support, enhance, and maintain existing business applications to ensure availability, reliability and performance
· Assist in new hire configuration set up and network access
· Support programming projects and initiatives as assigned
REQUIRED QUALIFICATIONS
· Familiarity with desktop/laptops/tablet computers, Windows, MAC, Android, iOS, Microsoft Office Products
· Knowledgeable in Basic Networking
· Willingness to learn and develop skills necessary to accomplish projects
· Strong communication and listening skills
· Analytical skills
· Good attention to detail and problem solving skills
PREFERRED QUALIFICATIONS
· Able to work and communicate with all levels of Management and staff
· Knowledge in printing, routing, and scripting
· Strong knowledge of Microsoft office software
· Excellent time management skills
PHYSICAL REQUIREMENT
This position works much of the time on a computer and may also require frequent lifting, moving and carrying of office equipment weighing up to 100 lbs. These physical requirements must be performed with or without accommodations.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Eden Prairie, MN 55344: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location