Concierge

Williams Lea is the global provider of skilled business-critical support services to financial, legal and professional services firms. We connect people, processes and technology to manage documents and streamline key operational functions.

From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built a strong heritage, great relationships and a talented team. Our 6,000 worldwide employees work onsite at clients and onshore/offshore at Williams Lea operations providing unrivaled support and helping clients transform their support operations. With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.

Williams Lea is hiring for Concierges to work in our Washington DC offices Monday to Friday 9:00 am to 6:00 pm!

This position will require proof of Covid-19 vaccination

Wage: $20.00/hr

Benefits :

• Medical
• Dental
• Vision
• 401k
• PTO
• Life Insurance
• Prescription Drug Plan
• Flexible Spending Account
• Domestic Partner Benefits
• Commuter Benefits
  
  

The Concierge is responsible for providing a white glove experience to all of clients and their guests, whether on the phone or in person. Our Concierge needs to make everyone feel welcome and well looked after. A proactive mindset, customer service demeanor, an eye for details, and a willingness to support other departments will ensure your success with us.

Job duties

• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
• Communicate with manager, appropriate department, or client as needed.
• Make conference room, catering, and visitor office reservations using reservation software and calendars
• Assist clients with finding an appropriate meeting room or resource, arranging alternatives and negotiating with other parties as required to find a solution for all parties
• Answer incoming calls received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Order catering for events and meetings, ensuring orders are received on time and accurately
• Handle light administrative duties including expense reimbursements and miscellaneous projects as assigned. Handle sensitive and/or confidential document and information.
• Manage visitor card keys and parking validations and keep records/logs as required

Job Qualifications

• High School Diploma or equivalent
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Experience managing incoming calls on a mult-line phone system
• Experience with MS Office and Outlook in a professional environment

Your safety and well-being

As we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.

Face masks

To supplement social distancing and where stipulated, everyone is required to wear a face mask at all times upon entering, and when working within the building.

Social distancing

Workstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.