What are the responsibilities and job description for the Assistant Store Manager, Operations - Boulder, CO - West Elm position at Williams-Sonoma, Inc.?
discover your purpose...
Support management team in achieving goals by providing world-class service. Serve as a role model for building relationships with customers. Assist exempt managers with store management. Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.
who we are...
*Our mission is to offer choice in products & services, build community through connections with clients & collaborators & focus on honest business practices in everything we do, from supply chain transparency to sustainability.
who you are...
*Passionate about aligning yourself with business needs
*Loves to coach, mentor & help grow your team for all operational within the store
*Results-oriented leader, who has an excellent ability to motivate & influence others through actions & examples
*Thrive in an entrepreneurial environment & are consistently looking for ways to think outside-the-box
*Proven success achieving results both independently & through others by fostering a spirit of teamwork
*Risk-taker who is not afraid to go above & beyond to exceed a customers' expectations in order to close a sale
*Agile leader who loves to prioritize, plan & adjust their schedule to ensure business goals are achieved
*Loves to contribute in management & store meetings, offering suggestions for associate development & organizational improvements
at west elm, you will...
*Lead the operations team to create an exceptional back-of-house experience for customers
*Attract, motivate, coach & develop talent to maximize their potential
*Provide exceptional customer service in the store to achieve world-class service standards
*Reinforce customer service principles by coaching staff on their successes & challenges
*Utilize Selling Essentials & training resources to educate team on product, improve selling skills & achieving business goals
*Develop, implement & manage clientele programs for associates to drive sales
*Develop contests & other programs to motivate associates to increase productivity & raise team spirit
*Assume additional management responsibilities in the absence of Associate or General Manager
*Perform projects & assignments as directed by the Associate or General Manager
*Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our People-First Philosophy
*Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system
*Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution