What are the responsibilities and job description for the Warranty Administrator position at Willis Automotive?
Willis Automotive is a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our six core values to maintain a tradition of automotive excellence and service leadership for all of our guests!
Willis Automotive Offers:
- A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
- 401k with company match
- Paid Time Off and 7 paid holidays
- Employee discounts at all locations
- Paid training and development on and off-site
- Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more!
Primary Function:
Under the direction and supervision of the Service Manager, this position is responsible for managing the entire claims process for factory and distributor warranties. Performs all duties within the objectives, standards, and policies of Willis Automotive.
Duties and Responsibilities:
- Processes warranty claims timely and accurately.
- Verifies criteria required by factory or distributor.
- Provides documentation on parts to be scrapped.
- Performs follow-up with the factory and distributors regarding unpaid claims.
- Reconciles service contracts and warranty schedule.
- Maintains warranty claims in current status, excluding those in review by manufacturers.
- Posts credits and debits.
- Records real time and flag time for technicians.
- Coordinates weekly payroll for technicians.
- Communicates work accomplishments and activities to supervisor on a regular basis.
- Performs any other related duties as assigned.
What we need from you:
- Ability to read and comprehend instructions and information.
- Previous warranty claims experience
- Knowledge of automotive parts and industry helpful
- Good PC computer skills
- Strong attention to details and follow through on projects
- Good written and oral communication skills
- Must have ability to work well in a team-based environment
