Business Analyst 3

The Company.

The Towers Watson and Willis group of companies (the “Company” or “Willis Towers Watson”) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

The Role

As a Data Consultant working within the Data Services Implementation team you will serve a key role for our outsourcing business by serving as the link between external clients, internal client team, and inbound/outbound data management.  You will consult and manage the implementation of data conversion, import and export to external data vendors and payroll ensuring high quality data integrity and integration.

• Lead and participate client and internal planning meetings, as required and applicable, for all assigned projects
• Responsible to manage projects and deliverables on-time and accurately, utilizing designated resources on Data Services Team.
• Utilize deep knowledge of WTW systems to guide internal and external client teams.
• Develop a thorough understanding of each client’s business rules and challenges in order to best consult to appropriate solutions.
• Create a trusting and collaborative relationship with client contacts. 
• Responsible to coordinate system configuration and testing across designated Data Services Team.
• Utilize technology (SQL, Excel, text editors) to identify and isolate issues, analyze data, uncover root causes, and automate solutions.
• Use, create, maintain and guide others on test plans, including identifying comprehensive test scenarios, finding test cases, and developing expected results, for each component/change. 
• Ownership of issues through to closure including involving other team members and escalating and identifying risk to team members as required.
• Identify reporting needs and requirements.
• Work closely with team (ie. other business analysts, software developers) to ensure project requirements/requests for changes are understood and within standards.
• Provide guidance to other team members regarding data details and best/standard practices.
• Escalate, manage and solution risks or concerns regarding deliverables and scope of work to client team.
• Train and help transition ongoing processing requirements to client team.
• Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality.
• Assist team leads with project planning and or significant change orders.
• Maintain base documentation and standard processes.

The Requirements

• A passion to solve complex data analysis scenarios!
• Strong skills and desire to consult with clients as well other WTW colleagues
• 4 or more years of experience as a senior Business Analyst or Systems Analyst
• Consulting experience environment required.
• Experience with health and welfare and broader benefit plan design
• Experience with relational databases including SQL Server (preferred), Oracle or Access (applicable)
• SQL and Excel Data Skills
• Experience with test plan creation, testing procedures, and test plan execution
• Strong analytical, integrative and problem-solving skills
• Excellent written and verbal communication skills
• Solid project management skills
• Solid interpersonal skills and client service orientation
• Ability to work both independently and in collaboration with others, including virtual work teams with members in different geographic regions
• Strong organizational abilities and flexibility to recognize and shift focus to the highest priority tasks or support others on high priority work. 
• Familiarity with agile processes and tools is beneficial.
• Experience working on or with HRIS data
• Sense of accountability, owning one’s work and taking pride in it;  commitment to quality and continuous improvement
• Desire to learn, accept new challenges, and have fun
• Bachelor’s degree or equivalent experience in business, management information systems, human resources management, benefits administration or related field
• Ability to travel and work extended hours as needed

Willis Towers Watson is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

 

Salary : $87,600 - $111,000