Virtual Assistant

Willow Tree Wellness & Counseling is a virtual mental health practice in Pennsylvania that offers an integrative approach to mental health care. We are currently seeking a VIRTUAL ASSISTANT to join our team!

Who May Apply?

Our practice is seeking a Virtual Assistant who is a reliable self-starter with a can-do attitude.

Our Ideal Candidate

• This is a REMOTE, work-from-home position. This position offers flexibility and autonomy but requires you to be self-motivated, organized, focused, and detail-oriented.
• We're looking for someone who is warm and friendly but can also set firm boundaries and enforce practice policies.
• Our processes are streamlined & effective. We will teach you exactly how to do the job well. As such, we expect the job to be well done with little oversight.
• Candidate must have excellent verbal/written communication skills, maintain meticulous records, promptly respond to calls/emails, promptly establish new clients with our practice, and work collaboratively with our team of providers.
• Candidate must be willing to have a long-term relationship with our practice and the clients we work with.

Benefits:

• Flexible, work-from-home schedule & no commute
  
• Part-time, approximately 10-15 hours per week
  
• Competitive pay, $16-20/hour
• Being part of a practice that is committed to excellence in clinical care and has a referral base that continues to grow
• Working with a team of mental health and wellness experts who strive to provide integrative services to clients

Duties include:

• Check & respond to emails, website inquiries, and voice messages daily
• Schedule and manage client appointments
• Establish new patients with our practice
• Enter patient profile, insurance, and billing information into our electronic health record system
• Verify insurance benefits and educate patients about financial responsibilities
• Collect patient balances
• Enforce practice policies and procedures
• Triage patient questions, concerns, or complaints and coordinate with the appropriate provider to resolve issues as needed
• Participate in weekly team meetings
• Maintain confidentiality of client information according to established policies and procedures
• Report to the Director and assist with other tasks as needed