Network Manager (Hybrid)

The Wills Group, 102 Centennial St, La Plata, Maryland, United States of America Req #365 Wednesday, March 29, 2023 Have you heard? The Wills Group is Great Place to Work Certified™! We’re proud of this achievement and our people who make greatness happen. Want to join a company that puts its people first?
Job Purpose and Function The Network Manager is responsible for maintaining and designing our computer network. You will lead our internal and external systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs. You and your team will be troubleshooting, diagnosing and resolving problems, as well as implementing and designing network solutions.
This role will be accountable for enabling and orchestrating the delivery of targeted technical solutions to enable a better and more reliable customer experience. The current and future scope includes delivering a reliable and cost-effective infrastructure that includes data center, on premise technologies, cloud, mobile, AI, Internet of Things (IoT), edge computing and immersive experiences technologies.

How You’ll Make an Impact 

• Troubleshoot, diagnose and resolve software, hardware, and other network and system problems.
• Leads the analysis of the current technology environment to detect critical deficiencies, legacy and technical debt, and recommends solutions for improvement. In addition, leads the analysis of technology industry and market trends to determine their potential impact on the enterprise as well as on the enterprise technology architecture.
• Architect the design and implementation of new solutions and improve the resilience of our core infrastructure and devices.
• Coaches, mentors and collaborates with technical subject matter experts and partners to develop technology architecture that enables and drives new business capabilities and operating models.
• Drives digital innovation by leveraging innovative technologies and approaches to renovate, extend, and transform the existing core technology base and IT estate.
• Define high-level migration plans to address the gaps between the future and current state, typically in sync with the IT budgeting or other capital planning processes.
• Configure, deploy, and manage Storage Area Networks, Site-to-Site connectivity, and data replication.
• Must perform disaster recovery operations, manage technologies to support backups and recovery, including the regular testing and validation of our DR environment and tools.
• Monitor overall network performance to decide if changes want to be made and when needed, act as the primary architect.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
• Proactively monitor system resource utilization, trending, and capacity planning
• Provide Level 3/4 support and troubleshooting to resolve issues.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Manage server administration to include Group Policies, Active Directory, DNS etc.
• Consult and participate in the selection and implementation of security tools, policies, and procedures in conjunction with the company’s security team.
• Liaise with vendors and other IT personnel for problem resolution.
• Manage a team of employee(s) and external Network and Infrastructure team(s).

What We’re Looking For 

• Bachelor’s degree in computer science, information systems, project management, or general business management or related field. Alternatively, equivalent progressive IT experience.
• 5-7 years of experience in infrastructure support and networking required; Cisco experience preferred.
• 3 years engineering experience.
• 5 years cloud computing experience; Microsoft Azure certification preferred.
• 5 years virtualization experience; VMWare certification preferred.
• 2 years of supervisory experience.
• Ability to thrive in a remote environment (typically 3 days of remote work per week).

An ideal candidate will also have:

• Point-of-sale (POS) system experience, preferably in NCR.
• Network (CompTIA)
• Exposure to multiple, diverse technologies, platforms, and processing environments.
• Strong understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving technologies.
• Experience developing technical documentation - architecture, strategies, and roadmaps.
• Understanding of IT standards and controls.
• Proven hands-on network engineering experience
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of cloud platforms such as Azure, AWS and SaaS based applications.
• Knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL).
• Experience with managing virtual technologies such as VMWare, Hyper-V, SAN environments and SaaS.
• Hands-on experience with monitoring, network diagnostic and network analytics tools.
• Ability to influence, guide and facilitate stakeholders and peers with decision making.
• Ability to articulate new ideas and concepts to technical and nontechnical audiences.
• Ability to understand and balance the long-term and short-term goals.
• Excellent problem solving and analytical skills.
• Excellent analytical, planning, organizational and technical skills.
• Ability to propose and estimate the financial impact of solution alternatives.
• Ability to work creatively and analytically to solve business problems and propose solutions.
• Exceptional collaboration and teamwork skills.
• Strong sense of urgency and ability to prioritize competing priorities.

Competencies

• Adapting and responding to change.
• Delivering results and meeting customer expectations.
• Working with people.
• Analyzing.
• Applying expertise and technology.
• Leading and supervising.

Why You Should Join Wills Group
We are a $1.5 billion company headquartered in La Plata, Maryland (an easy 45-minute reverse commute from DC) with nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. A family-owned company since 1926, our passion areas are in convenience retailing, fuels marketing, and commercial real estate and we pride ourselves on keeping our customers', employees' and communities’ Lives in Motion.  Our Wills Group employees come to work for more than just a paycheck, but rather they come to learn, make contributions, make an impact, and feel valued as a part of our family-friendly culture.  We have a work-hard, play-hard mentality that makes us a progressive company and we thrive on giving back to our community.  That is what is core to our DNA. 
Benefits and Perks
Are you interested in joining a certified Great Place to Work™ that invests in your development, future, and well-being? Are you looking for more than the "daily grind" where your day-to-day work makes an impact not only for the organization but for your community and your future? Then The Wills Group is the right fit for you. We take pride in investing in our people’s well-being, that’s why we back our words with competitive total rewards packages.       

• Financial Wellbeing –Employer 401 (k) match (currently at 7%), health savings plan, and financial planning    
• Physical Wellbeing – comprehensive health, vision, and dental plans that meet the needs of our people   
• Paid Time Off – Vacation, Sick, Personal, and Community Engagement, Parental Leave for new Moms and Dads Work/Life
• Balance – Hybrid and Flexible work environment, Employee Assistance Program, Travel Assistance, Family Life Planning 
• Education and Development Opportunities – 100% Tuition reimbursement to support our people’s education goals, robust development programs, and certificate program assistance (up to 100% employer-paid)
• Competitive Salary - competitive pay matched to DC Metro area   
• Bonus Opportunity - 12.5% annually
• Flexible Work - 2 days in office and 3 days remote work weekly

Wills Group is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Wills Group strives to maintain a COVID-free workplace. While being vaccinated is not a requirement, we offer a $150 COVID vaccination incentive payout in the paycheck following submission of proof of vaccination. Further details and instructions will be provided during onboarding.

Other details

• Job Family Information & Technology
• Pay Type Salary
• Min Hiring Rate $105,600.00
• Max Hiring Rate $132,000.00
• Telecommute % 60
• Required Education Bachelor’s Degree