Information Services Project Manager (IT)

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice. 

What You Will Be Doing:

The Information Services (IS) Project Manager is responsible for successfully managing the execution of technology-related projects, in accordance with the firm’s quality and schedule expectations. This involves managing critical aspects of solution delivery, including: project definition, task and resource planning, budget management, vendor and stakeholder management, risk and issue identification and mitigation, and managing day-to-day team and stakeholder status and communications.

About This Role

• Works with multi-functional teams to define, estimate, and document the overall scope of projects with significant complexity.
• Develops and presents business case, develops project plan and identifies resource needs, procures necessary resources, defines roles on project teams, leads team meetings, and assures healthy team dynamics.
• Defines, manages and enforces detailed project plan and uses PM best practices to deliver projects against schedule, cost, resource, scope and quality expectations. Monitors progress against plan and proactively communicates variances.
• Proactively manages the project delivery with little supervision, identifying and resolving action items, issues, and risks. Identifies subtle risks and issues that could cause major conflicts.
• Initiates building and maintaining strong relationships with project team members across functions and more senior client stakeholders. Uses conflict-resolution skills to facilitate strong team dynamics.
• Develops and manages relationships with third party vendors, contractors, and other partners.
• Develops an understanding of the project stakeholder business processes, pain points and needs. Proactively engages in and supports business analysis activities (including requirements and use case definition, solution evaluation, and problem identification and resolution).
• Identifies opportunities for process improvement and initiates changes based upon project experience.
• Ensures client satisfaction with the project process and project team by effective and timely communication including status reporting, continual risk/issue assessment/management and escalation, and resolution of issues as they arise.
• Contributes to the Firm's overall initiative to consistently improve its image internally and externally.  Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.
• Assumes additional responsibilities as assigned.