Senior Litigation Support Coordinator

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.

About This Role

The Senior Litigation Support Coordinator is responsible for advising the Firm, its attorneys, its paralegals and its clients on Firm preferred methods of organizing and automating the technical handling of client data in litigation, arbitration, securities, investigations and antitrust matters.  (S)He is responsible for identifying and assisting in the implementation of technologies that advance the cause of clients in specific matters and the firm and/or its practice groups in broader group-wide initiatives.  The Senior Litigation Support Coordinator acts in a consulting capacity and operates as a time-keeper.  (S)He is expected to engage early in the life of matters, assess data and information needs, align with clients’ legal and strategic objectives, drive innovation and efficiency, identify the most cost-effective process and technology solutions that achieve proportionality and manage risk, assist in the acquisition and implementation of key technologies, and then effectively manage the delivery and successful use of those solutions. 

 What You Will Be Doing

• Serves as an advisor and/or consultant to attorneys and their clients regarding automation needs, meeting with attorneys and clients as necessary to analyze case needs and determine appropriate case automation plans.
• Prepares recommendations, budgets and project plans for acquiring and implementing recommended solutions. 
• Defines business and technical requirements for specific case matters and then develops and/or coordinates the development of specialized databases or programs.
• Implements and/or oversees implementation of agreed upon solutions, providing interim first-level support and then preparing and effecting the successful transfer of support responsibilities to the appropriate internal and/or external resources.
• Manages relations with outside eDiscovery vendors (for such tasks as data collection, processing, analytics, document coding, imaging, OCR conversion, and custom software development) which includes preparing requests for proposals (RFPs), soliciting and evaluating vendor proposals, overseeing work in progress, reviewing work performed and approving invoices.
• Demonstrates familiarity with international and domestic data privacy laws and regulations and how they impact legal teams, clients and electronic discovery and disclosure on matters involving cross-border and/or geographically diverse teams with complex discovery needs involving protected data categories.
• Addresses automation needs of legal teams, in collaboration with Litigation Support Manager and other department stakeholders, by surveying market for new technologies and tools, evaluating alternatives, forming recommendations and assisting in acquiring and implementing new technologies.
• Assists in preparing process documentation, manuals, and instruction materials for training personnel in litigation tools and processes and provides training when appropriate, especially with vendor-provided tools.
• Diagnoses and corrects system and network problems related to litigation services tools and serve as a technical liaison to appropriate vendors.
• Works with members of other technology groups at the firm to resolve technical problems that may arise.
• Handles multiple projects and priorities under stressful circumstances.
• Operates as a timekeeper in a timekeeping environment.
• Serves as a team lead on client relationship issues for larger matters and demonstrates leadership in effective project portfolio management.
• Serves as a mentor to less experienced members of the department.
• Serves as a team lead within the office, in the absence of a manager within the office.
• Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm, as well as to external clients and vendors via electronic and print correspondence, over the telephone and in-person.