Loss Prevention Agent

About Us

Join our Winning Team today and start your ownership journey!

WinCo Foods is a rapidly growing family of over 130 grocery stores, complete with our own distribution centers and transportation network. We’re proud to operate across 10 states west of the Rockies with more than 20,000 employee owners.

At WinCo Foods we act like owners – because we are! We believe, as the Low Price Grocery Leader, that we make the lives of the communities where we operate better by giving them the best possible prices to feed their families and by focusing on the success, well-being and diversity of our employee owners.

Currently, WinCo is the third largest Employee-Owned company in the United States and is #46 on the Forbes.com list of largest privately owned companies. Did you know that WinCo has more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP)? Once eligible, you can start your journey to ownership with an annual gift of stock equaling 20% of what you make each year.  (ESOP available at most locations and subject to vesting, check the locations Summary Plan Description).

WinCo Foods offers the very best benefits in the industry, with low cost, high quality medical benefits with rates as low as $35 a month, enrollment in our ESOP after 6 months, career advancement opportunities, paid vacation and sick leave, competitive wages, tuition reimbursement, employee assistance, discount program – and even voluntary benefits like Pet Insurance!

Overview

Job Summary

Responsible for overall Loss Prevention activities related to the prevention, apprehension and prosecution of shoplifters.  Assist company Loss Prevention staff conducting various investigations. Assist store management with security and safety issues.  Consistently provide friendly and engaging customer service to internal and external customers.  Perform related work.

Typical Duties and Responsibilities

• Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer. Provide exceptional customer service by telephone, email, and in person.
• Detects, apprehends and prosecutes shoplifters.
• Prepares and submits reports involving investigations and Loss Prevention (LP) matters.
• Researches and archives general liability incidents via C.C.T.V.
• Participates in internal company investigations.
• Testifies at legal and court proceedings on behalf of the company.
• Works with local, state and government agencies regarding company matters.
• Participates in maintenance of loss prevention and safety programs.
• Conducts loss prevention audits.
• Detects, investigates and reports hazardous workplace incidents and issues.
• Provides store support by promoting loss prevention and safety awareness.
• Provides LP training to store staff.
• Identifies and troubleshoots C.C.T.V. equipment.
• Collaborates with loss prevention Field Technicians regarding C.C.T.V. equipment.
• Maintains loss prevention office and equipment to established standards.

 Requirements

Education:

• High School Diploma or equivalent

Experience:

• Recognizing the required criteria to determine what constitutes shoplifting.
• Demonstrating good judgment when responding to difficult situations or individuals.
• Providing excellent verbal, written and interpersonal communications skills in a work setting.
• Documenting work and customer service activities.
• Applying strong analytical and problem solving abilities.
• Prioritizing and executing tasks in a high-pressure environment.
• Demonstrating initiative and self-direction.
• Working effectively in a team oriented environment.

Ability to:

• Consistently provide friendly and engaging customer service to internal and external customers.
• Work 10-12 hour shifts in a 24/7 operation, including nights, weekends and holidays.
• Develop proficiency with WinCo’s C.C.T.V. equipment, locks and door hardware.
• Sit for extended periods.
• Perform all tasks efficiently and accurately with confidentiality, honesty and integrity.
• Obtain State or Local certifications as required.
• Travel daily within a defined geographic area to assigned locations.
• Perform other duties as assigned or needed.

Additional Requirements:

• Must be at least 18 years old

Machines and Equipment Operated:

• Office machines (computer terminal, copier/ scanner, 10-key, fax machine, telephone etc.).
• C.T.V., DVR and digital camera equipment.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job.  All employees must comply with Company policies and applicable laws.  The responsibilities, duties and qualifications required of personnel may vary. 

EEO/Inclusivity

As WinCo Foods continues to grow, our diversity—from our variety of perspectives and wide range of experiences—is essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.