Customer Service Account Manager

JOB DESCRIPTION

This position is responsible for creating and maintaining exceptional customer relationships that exude service excellence!

This is a FT position working from 7:30 am to 4 pm.

This is a salaried position. Compensation will vary with experience

ABOUT WINCO STAMPING

At Winco Stamping we form Metals & Relationships.  As a team member, you'll be part of our culture based on the core values of: teamwork, passion, dedication, quality, and reputation.  The bar may be high, but perfection is not our goal.  We desire an innate motivation of each team member to grow personally and professionally making each day more successful than the last. We believe this is excellence and Celebrating Excellence with you is why we're in business.

ABOUT YOU

If you prefer to work independently, are an out-of-the-box thinker, and a team-player, please keep reading.

Our ideal Customer Service Rep enjoys working with people in a supportive and collaborative fashion, has great communication skills, and excels at maintaining healthy working relationships. With a drive for process improvement, efficiencies and cost savings are frequently realized.

This professional recognizes the legal, operational, financial, and personal impact their job performance has on their co-workers, employer, and customers and takes this seriously.  Because of this, taking ownership and being accountable comes naturally to this motivated individual. Integrity and confidentiality are unquestioned attributes.

This multi-tasker does not need to be micro-managed and has a natural passion for service excellence.  As a forward thinker, this person can eliminate urgency due to being organized, planning ahead, and anticipating needs.  However,  when priorities shift, their positivity and flexibility allow them to quickly adapt to change, do what needs to be done, and always with a smile on their face. 

JOB RESPONSIBILITIES   

Provides expert answers to questions about part lead time, sales history and any other customer questions pertaining to their account.

Must be able to solve customer problems and find best possible solutions independently

Applies knowledge of the company's products and services to efficiently process customer orders and respond to inquiries and complaints in a diplomatic manner. 

Help customers navigate various reports.

Builds and maintains quality relations with assigned customers and increases the volume of sales on a consistent basis through ongoing determination of customer requirements. Becoming an expert for assigned accounts and understanding each customer's needs to provide real, effective solutions and deliver service excellence is a must!

Contacts customers via telephone or email correspondence as frequently as necessary to meet and surpass goals for the company. This includes consistent follow up as well as performing quarterly customer check ins.

Maintains, updates, and organizes files on all assigned customers electronically. 

Analyzes customer accounts and promptly makes corrections and/or modifications to ensure on time delivery. 

Able to provide customers with information on all of the programs we offer and take initiative to see the process through

Contacts customers to obtain missing information or data to ensure an accurate customer database.

Manages Excess Inventory for assigned accounts 

Traces and expedites orders to ensure customer satisfaction.

Respond to shipping inquiries and answer order status questions.

Performs other related duties as assigned.

SPECIFICATIONS

Required

Undergraduate degree in Accounting, Engineering, Business, Finance, IT, or related

Expertise in Microsoft Access and Excel

Core value alignment: Teamwork, Dedication, Passion, Quality, & Reputation and a passion for Celebrating Excellence

Effective oral and written communication skills

An aptitude for Math and Technical terminology

Ability to read, interpret, follow and enforce safety rules, operating instructions, and general policies

Preferred 

ERP/Software Experience: Global Shop Solutions ERP experience

Ability to read blueprints/technical and manufacturing drawings

Bilingual in Spanish

Bachelor's degree or Associate's degree (A. A. / A. S.) along with two min related experience and/or training Preferred

Prior manufacturing experience

ERP/Software Experience: Global Shop Solutions ERP experience

Bilingual - Spanish

WHY WINCO STAMPING – INCLUDED, APPRECIATED, REWARDED

We’ve been successful for over 70 years, and we work to be more successful every day.

Our business is family-owned and values a family-style environment.

"Winco Original" incentive plans and profit sharing; we share the effort and we share our success.

An EOS company where every voice is valued.

Positive environment where employee growth and development is encouraged and promoted.

Generous benefit plan including PTO, healthcare, dental, and a 401k plan match to help you save for a secure retirement!

A chance to Celebrate Excellence every day.

To Apply

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If not online, please visit the careers section of our website to apply

Winco Stamping is an equal opportunity employer.  Visit our website WincoStamping.com for more informatio