What are the responsibilities and job description for the Service Technician - Home Improvement position at Window Nation, LLC?
Position Summary
Window Nation, the 5th largest home remodeler in the country, is searching for a Field Manager to be the point of contact for residential window installation and quotes, ensuring all information needed for an installation is correct and in the proper location. The just-right candidate will use their enthusiasm and eagerness to apply their industry knowledge to all of facets window sales and installation to ensure customer satisfaction.
Primary Duties
- Conducts services for non-window products as needed based on installer notes or service orders including, but limited to, screen installation, seal repair, and siding, roofing, and door installation punch lists
- Collaborates with relevant post-close stakeholders to ensure seamless execution of daily activities; manages shifting workload as business dictates
- Fulfills service appointment specifications
- Coordinates required return visits; convey needed services, materials, and labor
- Maintains company assets in excellent working order
- Visit residential customer sites to measure each sold window opening; ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
- Support pricing process by providing accurate measurements and assessments for labor/materials
- Adapt product specifications to the installation requirements
- Perform pre-installation and post-installation inspections
- Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
- Execute change order specifications
- Maintain a substantive knowledge of product, install techniques, and construction basics
- Adhere to our Core Values
Education and Experience
- High School Diploma or GED
- 5+ years’ professional experience installing/repairing windows, roofing, siding, and related home improvement projects
- Excellent oral and written communication skills
- Proficient in MS Office Suite programs
- Salesforce experience preferred however not required
Success Factors
- Customer-centric mindset
- Superior time and project management skills
- Impeccable prioritization and organizational skills
- Innate sense of urgency
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
