What are the responsibilities and job description for the Production Manager position at Window Nation?
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Reporting to the Branch Manager, our Production Manager follows all aspects of the service delivery process from measure through installation. Ensures the timing, communication, and quality at every project point meets or exceeds customer expectation and our standard of excellence.
\n- Manage local post-sale pipeline beginning with consumer financing and concluding with the installation
- Monitor capacity to ensure adequate lead times
- Collaborate cross-functionally e.g. Consumer Finance, Ordering, Scheduling, Measuring, Installation et al to
- Anticipate and intercept project bottlenecks ensure all required documentation, ensure customer communication plan is being followed; and keep projects on track
- Manage customer escalations through to resolution; provide product/services information and resolving emerging challenges
- Advises customers on financing and needed changes to project scope
- Manage Service from install (SFI) process (service needs that arise within 10 days of sale)
- Oversees scheduling of installation and services
- Actively works accounts receivable to collect outstanding balances
- Manage vendor activities to ensure their compliance with contractual obligations
- Maintain customer database (Salesforce)
- Analyzes all legal requirements related to Homeowner Association requirements
- High school diploma or GED required; secondary education preferred
- 3 years industry experience in management/supervision or similar
- Expertise in CRM software
- Customer-centric mindset
- Self-sufficient with the ability to adapt to a changing environment
- Time management with a focus on deadlines and metrics
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
