Receptionist/Reservationist

Become part of our team! We are seeking a Clubhouse Receptionist/Reservationist for a private residential community and sporting club unlike any other.

We offer benefits after 90 days to include Medical/Dental, Vision, Short-Term Disability, Life Insurance, paid time-off, end of season bonus, 401(k) retirement savings plan with employer match after 6 months, and 14 days of PTO in first year.

SUMMARY: Responsible for ensuring a warm hospitable and professional impression to all Members and guests entering the Clubhouse offices, calling, or emailing through timely and efficient communication and sincere service. Assist and support all departments in the Clubhouse Offices while simultaneously managing a variety of office-related tasks.

ESSENTIAL FUNCTIONS – Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

FOOD AND BEVERAGE ADMINISTRATION

• Coordinate dining reservations, special requests, special occasion requests
• Provide dining and event schedules, menus, and other details to the members
• Oversee and manage the Jonas Activity Management program’s dining reservation module by setting dining parameters, inputting reservations and cancellations, noting special requests and allergies, assign tables while maintaining optimal flow and functionality
• Oversee and produce cover count reports
• Prepare, update and print daily menus for all food outlets in InDesign Software Program, upload daily menus to Club website and Club app

CLUBHOUSE ADMINISTRATION

• Clubhouse Information Center: Ensure that Windsor Membership Handbook, Windsor Weekly Wednesday E-news, telephone extension list, function sheets, event listings, Club calendars, and other important information is readily available at your fingertips for “quick reference” member inquiry
• Knowledge of Club Office Employee Calendar
• Review weekly BEO packet. Review questions with Special Events/Catering and F&B Managers
• Prepare cake orders with special requests and email to food and beverage team
• Input Facility Dude requests for any office repairs or lighting needs
• Order Clubhouse and F&B office supplies to include employee kitchen supplies using Food Trak
• Maintain appearance and organization of reception area and common offices
• May require adjusted work schedules to meet deadlines
• Regular attendance and timeliness are required

CORE COMPETENCIES

• Professionalism, accuracy, confidentiality, integrity, and trust
• Demonstrated written and oral communication skills
• Professional, outgoing, cheerful and welcoming personality
• Demonstrated ability to work independently and on a team
• Proficiency with Microsoft Office software (Word, Excel, Outlook, PowerPoint)
• Proficiency with Jonas JAM software
• Proficiency with Adobe InDesign Software
• Knowledge of Food Trak, Facility Dude or similar club software
• Knowledge of general office machines and telephone system

PHYSICAL & ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, climbing stairs, and extensive use of computer. Must frequently lift and/or move items over 25 pounds. Must be physically present.

EXPERIENCE

• Clerical or administrative experience
• Dining room and/or Banquet Events experience

EOE/DFWP