What are the responsibilities and job description for the Customer Care Specialist position at Windstream?
Start Date- August 8, 2022
Salary-$15.00hr
$500 Sign On Bonus*
Are you are looking for a company that celebrates internal promotions and sales commissions? One that provides excellent benefits? If the answer is Yes, we expect to see your application for this entry-level position! Whether you are career driven or financially motivated, you can go to the next level at Windstream.
About The Role:
As a Windstream Consumer Care Representative, you will earn $15.00/hr., plus a targeted $500/monthly incentive. You will handle inbound calls from Windstream customers. You will work to resolve their billing and service-related concerns and answer questions related to Windstream’s products.
Windstream is constantly increasing broadband speeds and enhancing product offerings. In this role you will be expected to educate, explain and ultimately sell our products and services to existing customers using a consultative sales process. We provide 8 weeks of excellent training that will prepare you for success in this role.
What You’ll Do
Sell our products and services to new and existing customers.
Update customer accounts through computer-based systems.
Gains product/service knowledge, working knowledge of telephony technology and industry.
Do You Have?
Good telephone communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proper discretion in evaluating/elevating customer issues.
Ability to resolve customers’ complaints
PC skills (Windows), 10-key and keyboarding skills.
Experience resolving billing inquires.
Willing to work flexible hours on a rotating schedule including evenings, holidays and weekends, and overtime.
Even Better:
The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
Must be able to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone
High School Diploma or equivalent
Bilingual is a plus
Are you Spanish/English fluent? Our bilingual agents earn additional pay!!
¿ Tiene fluidez en español/inglés? ¡Nuestros agentes bilingües ganan pago adicional!
Our Benefits:
Medical, Dental, Vision Insurance Plans
Identify Theft, Legal, Auto & Home and Pet Insurance
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
*$500 Sign on Bonus to be paid in 2 installments. First payment of $250 will be paid 120 days after employment. Second payment of $250 will be paid 270 days after employment. You must be a new employee with Windstream and employed at time of payout in order to receive sign on bonus.
About US:
Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
If you thrive in an environment that emphasizes teamwork and accountability and if you possess a deep willingness to serve customers and drive positive customer experiences in a fast-paced work environment, you will be successful in this role. We offer advancement opportunities and post-training progressive pay increases.
This is currently a work from home opportunity that could be moved to an in-office call center position later, at the discretion of management.
Requirements:
Broadband Internet Connection Required at least 25Mbph download speed
Work space free from distraction that will allow ample room to maintain a professional work environment.
IND123
Job Requirements
Minimum Requirements:
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.
EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
