Salary Job Openings

CSR - Customer Service Representative

Windtalker Services
Ukiah, CA Full Time
POSTED ON 4/9/2024

ROLE AND RESPONSIBILITIES

  • · Handle outbound and inbound calls for customers, who apply for short-term installment loans.
  • · Verify customer identity and all information on loan application.
  • · Assist customers with completing the electronic signature process, as needed.
  • · Review loan terms and conditions with customers.
  • · Review payment schedules and repayment options with customers.
  • · Verify proof of employment and/or income by calling employers and reviewing documentation.
  • · Update customer accounts, as needed.
  • · Utilize company software to document all customer contact and work performed.
  • · Follow all company policies, customer service procedures, scripts and loan verification requirements to help guide your success.
  • · Use good personal judgment and decision-making skills to properly determine if a customer should be approved for a loan, based on the totality of information obtained from the customer and other available sources.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • · High School Diploma or State Equivalency certificate.
  • · Basic computer skills (Windows, Office, Internet) and typing 35 wpm or faster.
  • · Excellent customer service and verbal communication skills.
  • · Ability to multi-task efficiently, such as reviewing account information while speaking with a customer on the phone.
  • · Work in a secure, controlled office environment on an early work schedule (Mon-Fri 6 AM - 4 PM).

Employee Benefits

  • · Up to 30 paid days off in year 1
  • · Set work schedule Monday – Friday (no weekends)

Job Type: Full-time

Pay: $16.50 per hour

Expected hours: 40 per week

Benefits:

  • Paid time off

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person

Ability to Relocate:

  • Ukiah, CA 95482: Relocate before starting work (Required)

Work Location: In person

Salary.com Estimation for CSR - Customer Service Representative in Ukiah, CA
$42,690 to $54,964
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