Process Consultant

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world. 

Our consultants solve our clients’ most challenging problems, uncovering answers to questions they didn't even know.  Only apply if you are self-motivated, have a thirst to learn new technologies and thrive in a fast-paced environment. We work with the biggest DOD Organizations and Fortune 500 clients, and interact with smart, innovative people. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively.

We are seeking a Process Engineer to join our team of qualified individuals supporting a Government client located in Ft. Meade, MD. The candidate will need to have experience in the ITSM focus areas of Release Management and Change Management, to support the client’s running and refinement of their Change Management process under an ITIL based model.  Additional tasking will include a migration of some change management activities into an agile model.

• Lead the definition and refinement of Release and Change Management activities
• Proactively identify areas for improvement in process and regularly assess SOPs for accuracy and improvement
• Support architectural development, engineering, design, and integration activities required to integrate or enhance capabilities
• Work with team to establish and maintain a tools baseline, focusing on tools supporting Change and Release Management
• Maintain frequent and direct productive communication with key stakeholders
• Strong professional and personal integrity with very high ethical standards.
• Bachelor’s degree; Advanced Business or Computer Technology Degree desired.
• ITIL v3 or v4 certification, with a focus on Service Transition activities
• Must be a US Citizen
• Must currently possess and be able to maintain a Secret Clearance

• Must have high-level understanding of the systems and applications that would exist to support Release and Change Management functions and processes
• Must have a strong foundation (at least 5 years) in the ITIL processes of Change Management and Release and Deployment Management. Other Service Transition process knowledge is beneficial.
• DISA experience is a strong benefit to this position, and experience in the OSS space is further beneficial
• Agile/SCRUM certifications a plus (Certified ScrumMaster)

Primary Place of Performance: Ft. Meade, MD

Must be local and willing to commute to location as needed (up to 100% of the time). 

Other places of performance: Columbia, MD, Remote

Windward Consulting strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career.  We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package.  We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.  

Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.